Our approach to privacy
Ekreon Group respects your privacy and handles personal information in accordance with applicable Australian privacy law, including the Privacy Act 1988 (Cth) and Australian Privacy Principles where they apply to us.
Information we collect
Depending on how you use our website and services, we may collect your name, email address, mobile number, organisation and department details, support enquiries, ticket content, attachments, service history and account preferences.
For account and service security, we may also record technical information such as IP address, login date and time, successful or failed authentication outcome, browser, operating system, device type, language settings and approximate geographic information when it is provided by our hosting environment.
How we collect information
We collect information directly from you when you contact us, create an account, submit an enquiry, lodge or reply to a ticket, upload an attachment, or otherwise communicate with us. We may also receive information from an organisation that has authorised us to support its users.
Why we use it
We use personal information to provide and administer our services, identify and support users, respond to enquiries, manage tickets and service levels, secure accounts, investigate suspicious login activity, maintain audit history, improve our services, communicate operational information and meet legal obligations.
Storage and security
We use access controls, authentication, encrypted HTTPS connections, private attachment storage and other reasonable safeguards. No method of storage or transmission is completely risk-free.
Disclosure and service providers
We may disclose information to service providers who help us host, secure, operate or communicate through our systems, and where required or authorised by law. We do not sell personal information.
Overseas disclosure
Some service providers may process information outside Australia. Where this occurs, we will take reasonable steps required by applicable law and update this policy when the countries involved can practicably be identified.
Access and correction
You may ask to access or correct personal information we hold about you by contacting privacy.officer@ekreongroup.com. We may need to verify your identity before acting on a request.
Complaints
If you have a privacy concern, contact us at privacy.officer@ekreongroup.com or Melbourne, Victoria, Australia. We will review the concern and respond within a reasonable period. If applicable, you may also contact the Office of the Australian Information Commissioner.
Retention
We retain information only for as long as reasonably required for service delivery, security, audit, legal and business purposes. Login-attempt records are retained according to the security retention period configured by our administrators.
Changes
We may update this policy when our practices, services or legal obligations change. The effective date shown above identifies the current version.