:root {
  --bg:#080b10; --surface:#0f141d; --surface-2:#151c27; --text:#f5f7fb; --muted:#9da8ba;
  --line:rgba(255,255,255,.09); --accent:#7c5cff; --accent-2:#20d7c5; --radius:22px; --shadow:0 24px 80px rgba(0,0,0,.35);
}
*{box-sizing:border-box} html{scroll-behavior:smooth} body{margin:0;background:var(--bg);color:var(--text);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;line-height:1.6} a{color:inherit;text-decoration:none} img{max-width:100%}
body:before{content:"";position:fixed;inset:0;pointer-events:none;background:radial-gradient(circle at 20% 10%,rgba(124,92,255,.16),transparent 32%),radial-gradient(circle at 85% 20%,rgba(32,215,197,.11),transparent 27%);z-index:-1}
.container{width:min(1180px,calc(100% - 40px));margin:auto}.nav{display:flex;align-items:center;justify-content:space-between;padding:24px 0}.brand{display:flex;align-items:center;gap:11px;font-weight:800;letter-spacing:-.03em}.brand-mark{width:34px;height:34px;border-radius:10px;display:grid;place-items:center;background:linear-gradient(135deg,var(--accent),var(--accent-2));box-shadow:0 0 35px rgba(124,92,255,.4)}.nav-links{display:flex;align-items:center;gap:28px;color:#c7cede;font-size:.95rem}.nav-links a:hover,.text-link:hover{color:white}.menu-btn{display:none;background:none;border:0;color:white;font-size:1.5rem}.button{display:inline-flex;align-items:center;justify-content:center;gap:8px;border-radius:999px;padding:14px 22px;background:white;color:#080b10;font-weight:750;border:1px solid white;transition:.2s}.button:hover{transform:translateY(-2px)}.button-ghost{background:transparent;color:white;border-color:var(--line)}.button-small{padding:9px 15px;font-size:.9rem}.hero{padding:90px 0 70px}.hero-grid{display:grid;grid-template-columns:1.05fr .95fr;align-items:center;gap:64px}.eyebrow{color:#b8afff;font-weight:800;font-size:.78rem;letter-spacing:.18em;margin-bottom:18px}.hero h1,.page-hero h1{font-size:clamp(3rem,7vw,6.3rem);line-height:.93;letter-spacing:-.065em;margin:0 0 25px}.hero p,.page-hero p{color:var(--muted);font-size:1.15rem;max-width:650px}.hero-actions{display:flex;gap:12px;flex-wrap:wrap;margin-top:34px}.hero-card{border:1px solid var(--line);background:linear-gradient(180deg,rgba(255,255,255,.055),rgba(255,255,255,.025));border-radius:32px;padding:28px;box-shadow:var(--shadow);min-height:500px;position:relative;overflow:hidden}.hero-card:after{content:"";position:absolute;width:260px;height:260px;border-radius:50%;background:linear-gradient(135deg,var(--accent),var(--accent-2));filter:blur(10px);opacity:.18;right:-50px;top:-50px}.mock-window{position:relative;z-index:1;background:#0a0e15;border:1px solid var(--line);border-radius:21px;overflow:hidden}.mock-bar{display:flex;gap:7px;padding:14px;border-bottom:1px solid var(--line)}.dot{width:8px;height:8px;border-radius:50%;background:#5b6473}.mock-content{padding:28px}.metric{display:flex;justify-content:space-between;border-bottom:1px solid var(--line);padding:17px 0}.metric strong{font-size:1.1rem}.metric span{color:var(--muted)}.mini-chart{height:165px;margin-top:24px;border-radius:16px;background:linear-gradient(180deg,rgba(124,92,255,.24),transparent),repeating-linear-gradient(90deg,transparent 0 39px,rgba(255,255,255,.05) 40px),repeating-linear-gradient(0deg,transparent 0 39px,rgba(255,255,255,.05) 40px);position:relative;overflow:hidden}.mini-chart:after{content:"";position:absolute;left:-5%;right:-5%;bottom:35%;height:3px;background:linear-gradient(90deg,var(--accent),var(--accent-2));transform:rotate(-8deg);box-shadow:0 0 20px rgba(124,92,255,.7)}
.section{padding:85px 0}.section-head{display:flex;justify-content:space-between;gap:24px;align-items:end;margin-bottom:35px}.section h2{font-size:clamp(2rem,4vw,3.4rem);line-height:1.02;letter-spacing:-.05em;margin:0}.section-copy{max-width:560px;color:var(--muted)}.grid-3{display:grid;grid-template-columns:repeat(3,1fr);gap:18px}.card{padding:28px;border:1px solid var(--line);border-radius:var(--radius);background:rgba(255,255,255,.03)}.card .icon{font-size:1.5rem;margin-bottom:48px}.card h3{font-size:1.25rem;margin:0 0 8px}.card p{color:var(--muted);margin:0}.feature{display:grid;grid-template-columns:1fr 1fr;gap:18px}.feature-box{min-height:410px;border-radius:28px;padding:38px;border:1px solid var(--line);background:linear-gradient(145deg,rgba(124,92,255,.13),rgba(255,255,255,.025));display:flex;flex-direction:column;justify-content:end}.feature-box.alt{background:linear-gradient(145deg,rgba(32,215,197,.10),rgba(255,255,255,.025))}.feature-box h3{font-size:2rem;margin:0 0 10px}.feature-box p{color:var(--muted);max-width:480px}.cta{margin:60px 0 90px;padding:54px;border-radius:32px;border:1px solid var(--line);background:linear-gradient(135deg,rgba(124,92,255,.18),rgba(32,215,197,.08));display:flex;align-items:center;justify-content:space-between;gap:30px}.cta h2{margin:0;font-size:clamp(2rem,4vw,3.4rem);letter-spacing:-.05em}.footer{border-top:1px solid var(--line);padding:30px 0 42px;color:var(--muted)}.footer-row{display:flex;justify-content:space-between;gap:20px;flex-wrap:wrap}.page-hero{padding:90px 0 55px}.page-hero h1{font-size:clamp(3rem,6vw,5.2rem)}.content-grid{display:grid;grid-template-columns:.8fr 1.2fr;gap:60px;padding:25px 0 85px}.content-grid h2{font-size:2rem;margin-top:0}.content-grid p{color:var(--muted)}.contact-grid{display:grid;grid-template-columns:.85fr 1.15fr;gap:45px;padding-bottom:90px}.form-card{border:1px solid var(--line);background:rgba(255,255,255,.03);border-radius:28px;padding:30px}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}.field{display:flex;flex-direction:column;gap:8px}.field.full{grid-column:1/-1}.field label{font-size:.9rem;color:#cbd2df}.field input,.field select,.field textarea{width:100%;background:#0b1017;color:white;border:1px solid var(--line);border-radius:14px;padding:14px 15px;font:inherit;outline:none}.field input:focus,.field select:focus,.field textarea:focus{border-color:rgba(124,92,255,.8)}textarea{min-height:160px;resize:vertical}.notice{padding:13px 15px;border-radius:12px;margin-bottom:18px}.notice.success{background:rgba(32,215,197,.1);border:1px solid rgba(32,215,197,.3)}.notice.error{background:rgba(255,100,100,.08);border:1px solid rgba(255,100,100,.25)}.admin-body{min-height:100vh}.admin-login{width:min(460px,calc(100% - 40px));margin:12vh auto;border:1px solid var(--line);border-radius:28px;background:var(--surface);padding:32px;box-shadow:var(--shadow)}.admin-login h1{font-size:2.4rem;letter-spacing:-.05em;margin:12px 0 8px}.muted{color:var(--muted)}.admin-topbar{display:flex;align-items:center;justify-content:space-between;padding:20px max(20px,calc((100vw - 1180px)/2));border-bottom:1px solid var(--line)}.admin-topbar>div{display:flex;gap:14px;align-items:center}.admin-shell{width:min(1400px,calc(100% - 40px));margin:55px auto}.admin-shell h1{font-size:3rem;letter-spacing:-.05em}.table-wrap{overflow:auto;border:1px solid var(--line);border-radius:20px;margin-top:30px}table{width:100%;border-collapse:collapse;min-width:1000px;background:rgba(255,255,255,.02)}th,td{text-align:left;padding:16px;border-bottom:1px solid var(--line);vertical-align:top}th{color:#cfd6e4;font-size:.8rem;text-transform:uppercase;letter-spacing:.08em}.message-cell{min-width:280px}.empty{text-align:center;color:var(--muted);padding:40px}code{color:#b8afff}.not-found{min-height:75vh;display:grid;place-items:center;text-align:center}.not-found h1{font-size:7rem;margin:0;letter-spacing:-.07em}
@media(max-width:850px){.nav-links{display:none}.menu-btn{display:block}.hero-grid,.feature,.content-grid,.contact-grid{grid-template-columns:1fr}.hero{padding-top:55px}.hero-card{min-height:auto}.grid-3{grid-template-columns:1fr}.section-head{display:block}.section-copy{margin-top:14px}.cta{align-items:flex-start;flex-direction:column}.form-grid{grid-template-columns:1fr}.field.full{grid-column:auto}.hero h1,.page-hero h1{font-size:clamp(3rem,15vw,5rem)}}

/* Account, client portal and admin portal */
.auth-body{min-height:100vh;display:grid;place-items:center;padding:40px 0}.auth-shell{width:min(480px,calc(100% - 40px));border:1px solid var(--line);border-radius:28px;background:linear-gradient(180deg,rgba(255,255,255,.055),rgba(255,255,255,.025));padding:34px;box-shadow:var(--shadow)}.auth-shell h1{font-size:2.6rem;letter-spacing:-.05em;margin:12px 0 8px}.auth-switch{text-align:center;color:var(--muted);margin:22px 0 0}.pending-card{width:min(720px,100%);margin:80px auto 120px;text-align:center;border:1px solid var(--line);border-radius:30px;background:rgba(255,255,255,.03);padding:58px 38px}.pending-card h1{font-size:clamp(2.6rem,6vw,4.5rem);line-height:1;letter-spacing:-.06em;margin:0 0 18px}.pending-card p{max-width:580px;margin:0 auto 20px}.pending-icon{font-size:2rem;margin-bottom:18px}.portal-shell{padding:60px 0 100px}.narrow-shell{max-width:850px}.portal-heading,.ticket-top,.section-row{display:flex;align-items:flex-end;justify-content:space-between;gap:24px;margin-bottom:30px}.portal-heading h1,.ticket-top h1{font-size:clamp(2.6rem,5vw,4.8rem);letter-spacing:-.06em;line-height:1;margin:0 0 12px}.portal-heading p{margin:0}.stat-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:16px;margin:34px 0 50px}.stat-card{border:1px solid var(--line);background:rgba(255,255,255,.03);border-radius:22px;padding:24px;display:flex;flex-direction:column;gap:10px}.stat-card span{color:var(--muted)}.stat-card strong{font-size:2.5rem;line-height:1;letter-spacing:-.05em}.stat-card:hover{border-color:rgba(124,92,255,.45)}.portal-section{margin-top:48px}.portal-section h2,.section-row h2{font-size:2rem;letter-spacing:-.04em;margin:0}.portal-table{min-width:760px}.badge{display:inline-flex;align-items:center;border:1px solid var(--line);background:rgba(255,255,255,.05);border-radius:999px;padding:4px 9px;font-size:.76rem;white-space:nowrap}.badge-open,.badge-client{background:rgba(32,215,197,.09);border-color:rgba(32,215,197,.25)}.badge-high{background:rgba(255,100,100,.09);border-color:rgba(255,100,100,.25)}.badge-medium,.badge-in-progress,.badge-pending{background:rgba(255,194,89,.09);border-color:rgba(255,194,89,.25)}.badge-resolved,.badge-closed,.badge-admin{background:rgba(124,92,255,.12);border-color:rgba(124,92,255,.3)}.empty-state{border:1px dashed var(--line);border-radius:20px;padding:34px;text-align:center}.empty-state h3{margin:0 0 5px}.approval-grid,.user-grid{display:grid;gap:12px}.approval-card,.user-card{display:flex;align-items:center;justify-content:space-between;gap:22px;border:1px solid var(--line);background:rgba(255,255,255,.025);border-radius:18px;padding:18px 20px}.approval-card>div,.user-card>div{display:flex;flex-direction:column;gap:3px}.approval-card span,.user-card p,.user-card small{color:var(--muted);margin:0}.approval-card form,.user-card form{display:flex;align-items:center;gap:10px}.approval-card select,.user-card select{background:#0b1017;color:white;border:1px solid var(--line);border-radius:12px;padding:10px 12px}.user-card-head{display:flex;align-items:center;gap:10px}.ticket-meta{display:flex;align-items:center;gap:8px;flex-wrap:wrap;color:var(--muted)}.ticket-layout{display:grid;grid-template-columns:minmax(0,1fr) 320px;gap:24px}.ticket-thread{display:flex;flex-direction:column;gap:14px}.ticket-message,.reply-card,.ticket-sidebar{border:1px solid var(--line);background:rgba(255,255,255,.03);border-radius:20px;padding:22px}.ticket-message-head{display:flex;align-items:center;justify-content:space-between;gap:20px}.ticket-message-head span{color:var(--muted);font-size:.85rem}.ticket-message p{margin:12px 0 0}.reply-card{margin-top:18px;display:flex;flex-direction:column;gap:12px}.reply-card label{font-weight:700}.reply-card textarea{width:100%;background:#0b1017;color:white;border:1px solid var(--line);border-radius:14px;padding:14px 15px;font:inherit;outline:none}.reply-card .button{align-self:flex-start}.ticket-sidebar{align-self:start;position:sticky;top:20px}.ticket-sidebar h3{margin:0 0 18px}.ticket-sidebar form{display:flex;flex-direction:column;gap:14px}.ticket-sidebar dl{margin:24px 0 0}.ticket-sidebar dt{color:var(--muted);font-size:.8rem;text-transform:uppercase;letter-spacing:.08em;margin-top:14px}.ticket-sidebar dd{margin:4px 0 0}.form-actions{display:flex;flex-direction:row;justify-content:flex-end;gap:10px}.text-link{color:#d8d4ff}.text-link:hover{text-decoration:underline}
@media(max-width:850px){.portal-heading,.ticket-top,.section-row{align-items:flex-start;flex-direction:column}.stat-grid{grid-template-columns:1fr}.ticket-layout{grid-template-columns:1fr}.ticket-sidebar{position:static}.approval-card,.user-card{align-items:flex-start;flex-direction:column}.approval-card form,.user-card form{width:100%;flex-wrap:wrap}.form-actions{flex-direction:column-reverse}.form-actions .button{width:100%}}


/* Ticket attachments */
.attachment-list{display:flex;flex-direction:column;gap:8px;margin-top:14px}
.attachment-link{display:flex;align-items:center;gap:8px;width:fit-content;max-width:100%;padding:9px 12px;border:1px solid rgba(255,255,255,.1);border-radius:10px;background:rgba(255,255,255,.035);color:inherit;text-decoration:none}
.attachment-link:hover{border-color:rgba(255,255,255,.22);background:rgba(255,255,255,.06)}
.attachment-link small{opacity:.62;white-space:nowrap}
.field input[type=file],.reply-card input[type=file]{padding:10px;background:rgba(255,255,255,.025);border:1px dashed rgba(255,255,255,.16);border-radius:10px;color:inherit}
button:disabled{opacity:.45;cursor:not-allowed}

/* Enquiry matching and user history */
.dashboard-alert{display:flex;align-items:center;gap:8px;margin:-24px 0 42px;padding:14px 17px;border:1px solid rgba(32,215,197,.28);border-radius:16px;background:rgba(32,215,197,.08);color:#dffbf7}
.dashboard-alert strong{font-size:1.15rem}.matched-enquiry{background:rgba(32,215,197,.045)}.match-alert{display:flex;flex-direction:column;align-items:flex-start;gap:7px;min-width:150px}.user-card-actions{display:flex!important;flex-direction:row!important;align-items:center;gap:10px;flex-wrap:wrap}.user-card-actions form{display:flex;align-items:center;gap:10px}.profile-tabs{display:flex;gap:8px;margin:8px 0 30px;border-bottom:1px solid var(--line)}.profile-tabs a{display:flex;align-items:center;gap:8px;padding:12px 16px;border-bottom:2px solid transparent;color:var(--muted)}.profile-tabs a.active{color:white;border-bottom-color:var(--accent)}.profile-tabs span{display:inline-grid;place-items:center;min-width:24px;height:24px;padding:0 7px;border-radius:999px;background:rgba(255,255,255,.07);font-size:.78rem}.profile-grid{display:grid;grid-template-columns:1fr 1fr;gap:18px}.profile-card{border:1px solid var(--line);background:rgba(255,255,255,.03);border-radius:22px;padding:24px}.profile-dl{display:grid;grid-template-columns:150px 1fr;gap:12px 18px;margin:0}.profile-dl dt{color:var(--muted)}.profile-dl dd{margin:0}.stack-form{display:flex;flex-direction:column;gap:13px}.stack-form h3{margin:0}.stack-form p{margin:0}.soft-rule{border:0;border-top:1px solid var(--line);margin:24px 0}.history-list{display:flex;flex-direction:column;gap:0;border:1px solid var(--line);border-radius:22px;background:rgba(255,255,255,.025);padding:10px 24px}.history-item{display:grid;grid-template-columns:18px 1fr;gap:14px;padding:20px 0;border-bottom:1px solid var(--line)}.history-item:last-child{border-bottom:0}.history-dot{width:10px;height:10px;margin-top:7px;border-radius:50%;background:linear-gradient(135deg,var(--accent),var(--accent-2));box-shadow:0 0 18px rgba(124,92,255,.45)}.history-item-head{display:flex;justify-content:space-between;gap:20px}.history-item-head span,.history-item p,.history-item small{color:var(--muted)}.history-item p{margin:5px 0 2px}.history-item small{text-transform:capitalize}.compact-table table{min-width:650px}
@media(max-width:850px){.profile-grid{grid-template-columns:1fr}.profile-dl{grid-template-columns:1fr;gap:4px}.profile-dl dd{margin-bottom:10px}.history-item-head{flex-direction:column;gap:4px}.user-card-actions{align-items:flex-start!important}}
.danger-zone{padding-top:2px}.button-danger{background:rgba(255,100,100,.12);color:#ffdede;border-color:rgba(255,100,100,.32)}.button-danger:hover{background:rgba(255,100,100,.18)}.confirm-line{display:flex;gap:10px;align-items:flex-start;color:var(--muted);font-size:.9rem}.confirm-line input{margin-top:5px;width:auto}

/* v5: mobile fields and portal themes */
.sr-only{position:absolute!important;width:1px!important;height:1px!important;padding:0!important;margin:-1px!important;overflow:hidden!important;clip:rect(0,0,0,0)!important;white-space:nowrap!important;border:0!important}
.auth-shell-wide{width:min(720px,calc(100% - 40px))}.phone-grid{display:grid;grid-template-columns:minmax(150px,.8fr) minmax(0,1.2fr);gap:12px}.theme-picker{margin:0}.theme-picker select{max-width:125px;background:var(--surface-2);color:var(--text);border:1px solid var(--line);border-radius:999px;padding:8px 30px 8px 12px;font:inherit;font-size:.82rem;outline:none}.theme-picker select:focus{border-color:var(--accent)}.match-alert small{color:var(--muted)}.conflict-alert{min-width:230px}.badge-multiple-matches{background:rgba(255,194,89,.12);border-color:rgba(255,194,89,.3)}

body.theme-midnight{--bg:#080b10;--surface:#0f141d;--surface-2:#151c27;--text:#f5f7fb;--muted:#9da8ba;--line:rgba(255,255,255,.09);--accent:#7c5cff;--accent-2:#20d7c5;--shadow:0 24px 80px rgba(0,0,0,.35)}
body.theme-slate{--bg:#111827;--surface:#182233;--surface-2:#223047;--text:#f7f9fc;--muted:#a9b5c7;--line:rgba(255,255,255,.11);--accent:#60a5fa;--accent-2:#a78bfa;--shadow:0 24px 80px rgba(0,0,0,.32)}
body.theme-emerald{--bg:#07110f;--surface:#0c1c18;--surface-2:#102820;--text:#f2fbf7;--muted:#9bb8ac;--line:rgba(214,255,236,.1);--accent:#34d399;--accent-2:#22d3ee;--shadow:0 24px 80px rgba(0,0,0,.38)}
body.theme-light{--bg:#f4f7fb;--surface:#ffffff;--surface-2:#eef2f7;--text:#17202d;--muted:#657286;--line:rgba(23,32,45,.13);--accent:#5b4ce6;--accent-2:#0f9f92;--shadow:0 20px 60px rgba(25,38,62,.12)}
body.theme-slate:before{background:radial-gradient(circle at 20% 10%,rgba(96,165,250,.16),transparent 32%),radial-gradient(circle at 85% 20%,rgba(167,139,250,.11),transparent 27%)}
body.theme-emerald:before{background:radial-gradient(circle at 20% 10%,rgba(52,211,153,.15),transparent 32%),radial-gradient(circle at 85% 20%,rgba(34,211,238,.10),transparent 27%)}
body.theme-light:before{background:radial-gradient(circle at 20% 10%,rgba(91,76,230,.10),transparent 32%),radial-gradient(circle at 85% 20%,rgba(15,159,146,.08),transparent 27%)}
body.theme-light .nav-links{color:#4f5d70}body.theme-light .nav-links a:hover,body.theme-light .text-link:hover{color:#111827}body.theme-light .menu-btn{color:var(--text)}body.theme-light .button{background:#17202d;color:white;border-color:#17202d}body.theme-light .button-ghost{background:transparent;color:var(--text);border-color:var(--line)}body.theme-light .eyebrow{color:#5b4ce6}body.theme-light .field label{color:#4e5b6d}body.theme-light .field input,body.theme-light .field select,body.theme-light .field textarea,body.theme-light .reply-card textarea,body.theme-light .approval-card select,body.theme-light .user-card select{background:#fff;color:#17202d;border-color:var(--line)}body.theme-light .theme-picker select{background:#fff;color:#17202d}body.theme-light th{color:#4f5d70}body.theme-light .text-link{color:#4f46d8}body.theme-light .mock-window{background:#fff}body.theme-light .dashboard-alert{color:#135e55}body.theme-light .profile-tabs a.active{color:var(--text)}body.theme-light .attachment-link{background:rgba(23,32,45,.03);border-color:rgba(23,32,45,.12)}body.theme-light .field input[type=file],body.theme-light .reply-card input[type=file]{background:rgba(23,32,45,.025);border-color:rgba(23,32,45,.18);color:var(--text)}body.theme-light .button-danger{background:rgba(190,45,45,.08);color:#8b1e1e;border-color:rgba(190,45,45,.25)}
@media(max-width:850px){.phone-grid{grid-template-columns:1fr}.theme-picker{width:100%}.theme-picker select{max-width:none;width:100%}}

/* v6: configurable settings, permissions, templates and signatures */
.settings-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:18px}.settings-card{display:grid;grid-template-columns:auto 1fr auto;align-items:center;gap:18px;border:1px solid var(--line);background:rgba(255,255,255,.03);border-radius:22px;padding:24px;transition:.2s}.settings-card:hover{transform:translateY(-2px);border-color:rgba(124,92,255,.4)}.settings-card h3{margin:0 0 4px;font-size:1.2rem}.settings-card p{margin:0;color:var(--muted)}.settings-icon{font-size:1.6rem}.settings-columns{display:grid;grid-template-columns:1fr 1fr;gap:18px}.setting-list{display:flex;flex-direction:column;gap:10px;margin:18px 0}.setting-row{display:flex;align-items:center;justify-content:space-between;gap:14px;padding:14px;border:1px solid var(--line);border-radius:14px;background:rgba(255,255,255,.025)}.setting-row>div{display:flex;flex-direction:column;gap:2px}.setting-row small{color:var(--muted)}.inline-add{display:grid;grid-template-columns:1fr auto;gap:10px;margin-top:14px}.inline-add input{background:var(--surface-2);color:var(--text);border:1px solid var(--line);border-radius:12px;padding:11px 13px;font:inherit}.compact-form{margin-top:18px}.group-list,.template-list{display:flex;flex-direction:column;gap:16px}.group-card,.template-card{border:1px solid var(--line);background:rgba(255,255,255,.03);border-radius:22px;padding:22px}.group-card h3{margin:0}.locked-group{background:rgba(124,92,255,.055)}.permission-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;margin-top:16px}.permission-check{display:flex;gap:10px;align-items:flex-start;padding:12px;border:1px solid var(--line);border-radius:14px;background:rgba(255,255,255,.02)}.permission-check input{margin-top:4px}.permission-check span{display:flex;flex-direction:column;gap:2px}.permission-check small{color:var(--muted);font-weight:400}.group-name-field{min-width:280px}.group-actions{display:flex;gap:10px;margin-top:18px;flex-wrap:wrap}.template-card{display:grid;grid-template-columns:1fr auto;gap:14px;align-items:end}.template-card>form:first-child{display:grid;gap:12px}.template-card textarea{min-height:120px}.signature-preview{display:flex;flex-direction:column;gap:5px;padding:12px 14px;border-left:3px solid var(--accent);background:rgba(255,255,255,.025);border-radius:10px}.signature-preview span{color:var(--muted);font-size:.92rem}.badge-protected,.badge-staff{background:rgba(124,92,255,.12);border-color:rgba(124,92,255,.3)}
body.theme-light .inline-add input{background:#fff;color:var(--text)}
@media(max-width:850px){.settings-grid,.settings-columns,.permission-grid{grid-template-columns:1fr}.template-card{grid-template-columns:1fr}.group-name-field{min-width:0}.setting-row{align-items:flex-start;flex-direction:column}.inline-add{grid-template-columns:1fr}}
.group-delete-form{margin-top:10px}

/* v7: formatted ticket replies, template placeholders and enquiry workflow */
.format-editor{display:flex;flex-direction:column;gap:10px}.format-editor-head{display:flex;align-items:center;justify-content:space-between;gap:12px}.format-editor-head label{margin:0}.format-editor-head select{width:auto;min-width:150px;background:var(--surface-2);color:var(--text);border:1px solid var(--line);border-radius:10px;padding:8px 30px 8px 10px;font:inherit}.rich-toolbar{display:flex;flex-wrap:wrap;gap:6px;padding:8px;border:1px solid var(--line);border-bottom:0;border-radius:12px 12px 0 0;background:rgba(255,255,255,.025)}.rich-toolbar[hidden]{display:none}.rich-toolbar button{border:1px solid var(--line);background:var(--surface-2);color:var(--text);border-radius:8px;padding:6px 10px;cursor:pointer;font:inherit}.rich-toolbar button:hover{border-color:var(--accent)}.rich-input{min-height:170px;padding:14px;border:1px solid var(--line);border-radius:0 0 12px 12px;background:rgba(255,255,255,.025);outline:none;line-height:1.6}.rich-input[hidden]{display:none}.rich-input:empty:before{content:attr(data-placeholder);color:var(--muted);pointer-events:none}.rich-input:focus{border-color:var(--accent)}.rich-input.editor-invalid{border-color:#ff7777;box-shadow:0 0 0 3px rgba(255,119,119,.12)}.format-editor textarea{min-height:170px}.format-help{display:block}.formatted-content{line-height:1.65}.formatted-content p:first-child,.formatted-content h1:first-child,.formatted-content h2:first-child,.formatted-content h3:first-child{margin-top:0}.formatted-content p:last-child,.formatted-content ul:last-child,.formatted-content ol:last-child,.formatted-content pre:last-child{margin-bottom:0}.formatted-content blockquote{margin:14px 0;padding:8px 14px;border-left:3px solid var(--accent);background:rgba(255,255,255,.025);color:var(--muted)}.formatted-content pre,.formatted-content code{font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace}.formatted-content pre{overflow:auto;padding:12px;border-radius:10px;background:rgba(0,0,0,.2)}.formatted-content a{color:var(--accent-2);text-decoration:underline}.placeholder-panel{margin:0 0 24px;padding:20px;border:1px solid var(--line);border-radius:18px;background:rgba(255,255,255,.025)}.placeholder-panel>p{margin:5px 0 14px}.placeholder-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}.placeholder-chip{display:flex;align-items:center;justify-content:space-between;gap:12px;text-align:left;border:1px solid var(--line);border-radius:11px;padding:9px 11px;background:var(--surface-2);color:var(--text);cursor:pointer}.placeholder-chip:hover{border-color:var(--accent)}.placeholder-chip code{color:var(--accent-2)}.placeholder-chip span{color:var(--muted);font-size:.8rem}.template-card-wide{grid-template-columns:1fr auto;align-items:start}.enquiry-detail-grid{display:grid;grid-template-columns:minmax(0,1.5fr) minmax(300px,.75fr);gap:20px}.enquiry-actions{display:flex;flex-direction:column;gap:18px}.enquiry-message-card h2{margin-top:0}.enquiry-message{margin-top:24px;padding:18px;border:1px solid var(--line);border-radius:14px;background:rgba(255,255,255,.025);line-height:1.7;white-space:normal}.enquiry-tabs{margin-top:0}.badge-converted{background:rgba(124,92,255,.12);border-color:rgba(124,92,255,.3)}
body.theme-light .rich-input,body.theme-light .rich-toolbar,body.theme-light .placeholder-panel,body.theme-light .enquiry-message{background:rgba(23,32,45,.025)}body.theme-light .rich-toolbar button,body.theme-light .placeholder-chip,body.theme-light .format-editor-head select{background:#fff;color:var(--text)}
@media(max-width:850px){.format-editor-head{align-items:flex-start;flex-direction:column}.format-editor-head select{width:100%}.placeholder-grid,.enquiry-detail-grid{grid-template-columns:1fr}.template-card-wide{grid-template-columns:1fr}}

/* v8: configurable ticket workflow, SLA and ordering controls */
.ticket-color-badge{border-color:color-mix(in srgb,var(--ticket-badge) 55%,transparent);background:color-mix(in srgb,var(--ticket-badge) 16%,transparent);color:var(--text);box-shadow:inset 3px 0 0 var(--ticket-badge)}
.ticket-owner-link{color:var(--accent-2);font-weight:750}.ticket-owner-link:hover{text-decoration:underline}
.setting-edit-row{align-items:flex-end}.setting-edit-main{flex:1;min-width:0}.setting-edit-main>label{font-size:.78rem;color:var(--muted);text-transform:uppercase;letter-spacing:.08em}.setting-edit-main input,.setting-edit-main select,.business-hours-row input,.sla-target-row input,.inline-add select{background:var(--surface-2);color:var(--text);border:1px solid var(--line);border-radius:11px;padding:10px 12px;font:inherit;outline:none}.setting-edit-main input:focus,.business-hours-row input:focus,.sla-target-row input:focus,.inline-add select:focus{border-color:var(--accent)}
.setting-actions{display:flex!important;flex-direction:row!important;align-items:center;gap:7px;flex-wrap:wrap}.icon-button{min-width:38px;padding-inline:11px}.setting-name-color{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.setting-name-color>input[type=text],.setting-name-color>input:not([type]){min-width:190px;flex:1}.color-control{display:flex;align-items:center;gap:8px;font-size:.78rem;color:var(--muted)}.color-control input[type=color],.inline-add-color input[type=color],.field input[type=color]{width:44px;height:38px;padding:3px;border:1px solid var(--line);border-radius:10px;background:var(--surface-2);cursor:pointer}.setting-flags{display:flex;gap:14px;flex-wrap:wrap;margin-top:8px}.status-setting-row{align-items:center}.inline-add-color{grid-template-columns:1fr auto auto}.inline-add select{min-width:220px}
.dropdown-options-editor[hidden]{display:none}.dropdown-option-list{display:flex;flex-direction:column;gap:8px;margin:8px 0}.dropdown-option-row{display:grid;grid-template-columns:32px 1fr auto;align-items:center;gap:8px}.dropdown-option-row>span{display:grid;place-items:center;width:28px;height:28px;border-radius:9px;border:1px solid var(--line);color:var(--muted);font-size:.8rem}.dropdown-option-row input{width:100%}
.business-hours-list{display:flex;flex-direction:column;gap:9px;margin:16px 0}.business-hours-row{display:grid;grid-template-columns:minmax(150px,1fr) 130px auto 130px;align-items:center;gap:10px;padding:11px 12px;border:1px solid var(--line);border-radius:13px;background:rgba(255,255,255,.02)}.business-hours-row .confirm-line{margin:0}.sla-policy-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px;margin-bottom:18px}.sla-policy-card form{display:flex;flex-direction:column;gap:14px}.sla-target-list{display:flex;flex-direction:column;gap:9px}.sla-target-row{display:grid;grid-template-columns:minmax(130px,.8fr) 1fr 1fr;gap:10px;align-items:end;padding:12px;border:1px solid var(--line);border-radius:13px;background:rgba(255,255,255,.02)}.sla-target-row>div{display:flex;align-items:center;gap:7px;flex-wrap:wrap}.sla-target-row label{display:flex;flex-direction:column;gap:5px;font-size:.78rem;color:var(--muted)}.sla-target-row input{width:100%}
.sla-panel{display:flex;flex-direction:column;gap:10px}.sla-panel-head{display:flex;align-items:center;justify-content:space-between;gap:10px}.sla-metric{display:flex;flex-direction:column;gap:3px;padding:10px 11px;border:1px solid var(--line);border-radius:12px;background:rgba(255,255,255,.025)}.sla-metric>span,.sla-metric>small{color:var(--muted);font-size:.78rem}.sla-metric>strong{font-size:.9rem}.sla-breached{border-color:rgba(255,100,100,.35);background:rgba(255,100,100,.06)}
body.theme-light .setting-edit-main input,body.theme-light .business-hours-row input,body.theme-light .sla-target-row input,body.theme-light .inline-add select,body.theme-light .color-control input[type=color],body.theme-light .inline-add-color input[type=color],body.theme-light .field input[type=color]{background:#fff;color:var(--text)}
@media(max-width:900px){.sla-policy-grid{grid-template-columns:1fr}.sla-target-row{grid-template-columns:1fr 1fr}.sla-target-row>div{grid-column:1/-1}.business-hours-row{grid-template-columns:1fr 1fr}.business-hours-row .confirm-line{grid-column:1/-1}.business-hours-row span{display:none}}
@media(max-width:650px){.setting-edit-row{align-items:stretch}.setting-name-color{align-items:flex-start;flex-direction:column}.setting-actions{width:100%}.inline-add-color{grid-template-columns:1fr}.sla-target-row{grid-template-columns:1fr}.sla-target-row>div{grid-column:auto}.business-hours-row{grid-template-columns:1fr}.dropdown-option-row{grid-template-columns:28px 1fr}.dropdown-option-row .button{grid-column:2}}

/* Production v2: organisations, departments and configurable ticket views */
.organisation-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px;margin-top:20px}.organisation-card,.department-card{display:flex;justify-content:space-between;gap:24px;padding:22px;border:1px solid var(--line);background:var(--surface);border-radius:18px;color:var(--text);text-decoration:none;transition:.18s ease}.organisation-card:hover,.department-card:hover{transform:translateY(-2px);border-color:var(--accent)}.organisation-card h3{margin:6px 0;font-size:1.35rem}.org-metrics{display:flex;gap:18px;align-items:center;flex-wrap:wrap;text-align:center}.org-metrics span{display:flex;flex-direction:column;color:var(--muted);font-size:.78rem}.org-metrics strong{color:var(--text);font-size:1.15rem}.department-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px}.department-card{flex-direction:column;gap:8px}.department-card span{color:var(--muted);font-size:.9rem}.filter-panel{border:1px solid var(--line);background:var(--surface);border-radius:18px;padding:0;margin:18px 0}.filter-panel>summary{cursor:pointer;padding:18px 20px;font-weight:700;list-style:none}.filter-panel>summary::-webkit-details-marker{display:none}.ticket-filter-form{padding:0 20px 20px}.filter-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px}.column-picker{border-top:1px solid var(--line);margin-top:18px;padding-top:18px}.column-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px;margin-top:10px}.column-check{display:flex;align-items:center;gap:8px;padding:10px 12px;border:1px solid var(--line);border-radius:12px;background:var(--surface-2)}.filter-actions{display:flex;gap:10px;margin-top:18px}.saved-view-bar{display:flex;justify-content:space-between;align-items:center;gap:16px;flex-wrap:wrap;margin:12px 0 18px}.saved-view-bar>div{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.view-chip{display:inline-flex;padding:8px 11px;border:1px solid var(--line);border-radius:999px;color:var(--text);text-decoration:none;font-size:.86rem}.view-chip.active,.view-chip:hover{border-color:var(--accent);background:color-mix(in srgb,var(--accent) 12%,transparent)}.saved-view-form{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.saved-view-form input[name=name]{min-width:180px}.inline-delete{margin:-8px 0 14px}.ticket-config-table{min-width:1100px}.ticket-config-table th,.ticket-config-table td{white-space:nowrap}.ticket-config-table td:nth-child(3){white-space:normal;min-width:220px}
@media(max-width:980px){.organisation-grid{grid-template-columns:1fr}.filter-grid,.column-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.department-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}@media(max-width:640px){.filter-grid,.column-grid,.department-grid{grid-template-columns:1fr}.organisation-card{flex-direction:column}.saved-view-form{width:100%}.saved-view-form input[name=name]{width:100%}}

/* Production v3 — Ekreon design system, curated themes, app shell and security */
body.theme-midnight{--bg:#090d18;--surface:#111725;--surface-2:#171f30;--surface-3:#202a3d;--text:#f7f8fc;--muted:#94a1b7;--line:rgba(255,255,255,.09);--accent:#6f68ff;--accent-2:#2dd4bf;--danger:#ff6577;--warning:#ffbd5c;--success:#39d98a;--sidebar:#0b1120;--topbar:rgba(9,13,24,.88);--shadow:0 22px 70px rgba(0,0,0,.32)}
body.theme-cloud{--bg:#f5f7fb;--surface:#ffffff;--surface-2:#f0f3f8;--surface-3:#e7ebf3;--text:#172033;--muted:#67748a;--line:rgba(23,32,51,.11);--accent:#5456e8;--accent-2:#079b8b;--danger:#c43b4f;--warning:#a96900;--success:#16845b;--sidebar:#ffffff;--topbar:rgba(255,255,255,.9);--shadow:0 18px 50px rgba(31,43,68,.09)}
body.theme-graphite{--bg:#11151c;--surface:#181e27;--surface-2:#202833;--surface-3:#2a3442;--text:#f2f5f8;--muted:#9ca8b8;--line:rgba(255,255,255,.1);--accent:#7aa2f7;--accent-2:#9d7cf7;--danger:#ff6b78;--warning:#eab863;--success:#5bd5a1;--sidebar:#141922;--topbar:rgba(17,21,28,.9);--shadow:0 22px 64px rgba(0,0,0,.32)}
body.theme-forest{--bg:#07140f;--surface:#0d2118;--surface-2:#133024;--surface-3:#193d2d;--text:#f3fbf6;--muted:#9ab8a8;--line:rgba(220,255,235,.1);--accent:#44d69d;--accent-2:#54c8f0;--danger:#ff7382;--warning:#eec56b;--success:#55e0a7;--sidebar:#091a13;--topbar:rgba(7,20,15,.9);--shadow:0 22px 66px rgba(0,0,0,.36)}
body.theme-system{--bg:#11151c;--surface:#181e27;--surface-2:#202833;--surface-3:#2a3442;--text:#f2f5f8;--muted:#9ca8b8;--line:rgba(255,255,255,.1);--accent:#7aa2f7;--accent-2:#9d7cf7;--danger:#ff6b78;--warning:#eab863;--success:#5bd5a1;--sidebar:#141922;--topbar:rgba(17,21,28,.9);--shadow:0 22px 64px rgba(0,0,0,.32)}
@media (prefers-color-scheme:light){body.theme-system{--bg:#f5f7fb;--surface:#ffffff;--surface-2:#f0f3f8;--surface-3:#e7ebf3;--text:#172033;--muted:#67748a;--line:rgba(23,32,51,.11);--accent:#5456e8;--accent-2:#079b8b;--danger:#c43b4f;--warning:#a96900;--success:#16845b;--sidebar:#ffffff;--topbar:rgba(255,255,255,.9);--shadow:0 18px 50px rgba(31,43,68,.09)}}
body.theme-cloud:before,body.theme-graphite:before,body.theme-forest:before,body.theme-system:before{opacity:.75}
body.theme-cloud:before{background:radial-gradient(circle at 18% 8%,rgba(84,86,232,.09),transparent 32%),radial-gradient(circle at 82% 18%,rgba(7,155,139,.07),transparent 28%)}
body.theme-graphite:before{background:radial-gradient(circle at 18% 8%,rgba(122,162,247,.11),transparent 34%),radial-gradient(circle at 82% 18%,rgba(157,124,247,.08),transparent 29%)}
body.theme-forest:before{background:radial-gradient(circle at 18% 8%,rgba(68,214,157,.12),transparent 33%),radial-gradient(circle at 82% 18%,rgba(84,200,240,.08),transparent 28%)}

.app-body{background:var(--bg);color:var(--text);min-height:100vh}
.app-layout{min-height:100vh}.app-sidebar{position:fixed;inset:0 auto 0 0;width:246px;background:color-mix(in srgb,var(--sidebar) 96%,transparent);border-right:1px solid var(--line);padding:20px 14px;display:flex;flex-direction:column;z-index:40;backdrop-filter:blur(18px)}
.app-brand{display:flex;align-items:center;gap:11px;font-weight:800;letter-spacing:-.03em;padding:4px 8px 20px}.app-brand .brand-mark{width:34px;height:34px;flex:none}.app-nav{display:flex;flex-direction:column;gap:4px}.app-nav-divider{height:1px;background:var(--line);margin:10px 8px}.app-nav-item{position:relative;display:flex;align-items:center;gap:11px;min-height:42px;padding:9px 11px;border-radius:10px;color:var(--muted);font-size:.91rem;font-weight:650;transition:.15s ease}.app-nav-item:hover{color:var(--text);background:color-mix(in srgb,var(--surface-2) 72%,transparent)}.app-nav-item.active{color:var(--text);background:color-mix(in srgb,var(--accent) 18%,var(--surface));box-shadow:inset 3px 0 0 var(--accent)}.app-nav-icon{width:22px;height:22px;display:grid;place-items:center;font-size:1rem}.app-sidebar-bottom{margin-top:auto;border-top:1px solid var(--line);padding-top:13px}.app-user-card{display:flex;align-items:center;gap:10px;padding:10px 9px;margin-bottom:5px;border-radius:12px}.app-user-card:hover{background:var(--surface-2)}.app-user-card>span:last-child{display:flex;min-width:0;flex-direction:column}.app-user-card strong{font-size:.86rem;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.app-user-card small{font-size:.72rem;color:var(--muted)}.avatar{width:34px;height:34px;border-radius:50%;display:grid;place-items:center;flex:none;background:linear-gradient(135deg,var(--accent),var(--accent-2));color:white;font-size:.72rem;font-weight:850;box-shadow:0 6px 24px color-mix(in srgb,var(--accent) 25%,transparent)}.avatar-small{width:32px;height:32px}
.app-main{min-height:100vh;margin-left:246px;display:flex;flex-direction:column;min-width:0}.app-topbar{position:sticky;top:0;height:68px;z-index:30;display:grid;grid-template-columns:minmax(180px,.7fr) minmax(260px,1.25fr) minmax(210px,.7fr);align-items:center;gap:20px;padding:0 28px;border-bottom:1px solid var(--line);background:var(--topbar);backdrop-filter:blur(20px)}.topbar-breadcrumb{display:flex;align-items:center;gap:8px;min-width:0;color:var(--muted);font-size:.82rem}.topbar-breadcrumb strong{color:var(--text);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.global-search{display:flex;align-items:center;gap:9px;height:38px;padding:0 13px;border:1px solid var(--line);background:var(--surface-2);border-radius:12px}.global-search:focus-within{border-color:color-mix(in srgb,var(--accent) 60%,var(--line));box-shadow:0 0 0 3px color-mix(in srgb,var(--accent) 10%,transparent)}.global-search span{color:var(--muted)}.global-search input{width:100%;border:0;outline:0;background:transparent;color:var(--text);font:inherit;font-size:.86rem}.global-search input::placeholder{color:var(--muted)}.topbar-actions{display:flex;justify-content:flex-end;align-items:center;gap:9px}.topbar-action{width:34px;height:34px;border:1px solid var(--line);border-radius:10px;display:grid;place-items:center;color:var(--muted);background:var(--surface);font-weight:800}.topbar-action:hover{color:var(--text);border-color:color-mix(in srgb,var(--accent) 50%,var(--line))}.theme-picker-v3{display:flex;align-items:center;gap:7px;border:1px solid var(--line);background:var(--surface);border-radius:10px;padding:0 7px;height:36px}.theme-picker-v3 .topbar-icon{color:var(--muted)}.theme-picker-v3 select{appearance:none;max-width:142px;border:0!important;background:transparent!important;color:var(--text)!important;padding:0 5px!important;border-radius:0!important;font-size:.8rem}.theme-picker-v3 select:focus{outline:none}.app-content{flex:1}.app-main .container{width:min(1340px,calc(100% - 54px))}.app-content .portal-shell{padding:36px 0 70px}.app-footer{border-top:1px solid var(--line);padding:18px 28px 22px;color:var(--muted);font-size:.75rem}.app-footer-row{display:flex;justify-content:space-between;align-items:center;gap:20px;flex-wrap:wrap}.footer-links,.footer-business{display:flex;align-items:center;gap:14px;flex-wrap:wrap}.footer-links a:hover{color:var(--text)}.footer-business{gap:16px}.mobile-sidebar-toggle{display:none}

.app-body .portal-heading,.app-body .ticket-top{align-items:center;margin-bottom:24px}.app-body .portal-heading h1,.app-body .ticket-top h1{font-size:clamp(2rem,3.4vw,3.5rem);letter-spacing:-.055em}.app-body .eyebrow{color:color-mix(in srgb,var(--accent) 72%,white);margin-bottom:10px}.app-body .button{border-radius:11px;padding:11px 16px;background:var(--text);color:var(--bg);border-color:var(--text);font-size:.88rem;box-shadow:none}.app-body .button:hover{transform:translateY(-1px);box-shadow:0 9px 24px color-mix(in srgb,var(--text) 10%,transparent)}.app-body .button-ghost{background:var(--surface);color:var(--text);border-color:var(--line)}.app-body .button-danger{background:color-mix(in srgb,var(--danger) 12%,var(--surface));color:var(--danger);border-color:color-mix(in srgb,var(--danger) 35%,var(--line))}.app-body .stat-grid{grid-template-columns:repeat(auto-fit,minmax(190px,1fr));gap:13px;margin:24px 0 34px}.app-body .stat-card{min-height:118px;border-radius:16px;padding:19px 20px;background:linear-gradient(145deg,var(--surface),color-mix(in srgb,var(--surface-2) 60%,var(--surface)));box-shadow:0 8px 30px rgba(0,0,0,.06)}.app-body .stat-card strong{font-size:2.15rem}.stat-card-security strong{color:var(--warning)}.app-body .portal-section{margin-top:30px;padding:22px;border:1px solid var(--line);border-radius:17px;background:var(--surface);box-shadow:0 12px 34px rgba(0,0,0,.045)}.app-body .section-row{margin-bottom:16px}.app-body .section-row h2,.app-body .portal-section h2{font-size:1.45rem}.app-body .form-card,.app-body .profile-card{border-radius:16px;background:var(--surface);border-color:var(--line);padding:21px}.app-body .form-card+.form-card,.app-body .profile-card+.form-card{margin-top:14px}.app-body .field input,.app-body .field select,.app-body .field textarea,.app-body .reply-card textarea,.app-body .approval-card select,.app-body .user-card select{background:var(--surface-2);color:var(--text);border-color:var(--line);border-radius:10px;padding:11px 12px}.app-body .field input:focus,.app-body .field select:focus,.app-body .field textarea:focus{border-color:color-mix(in srgb,var(--accent) 70%,var(--line));box-shadow:0 0 0 3px color-mix(in srgb,var(--accent) 10%,transparent)}.app-body .field label{color:color-mix(in srgb,var(--text) 78%,var(--muted));font-size:.8rem;font-weight:700}.app-body textarea{min-height:130px}.app-body .table-wrap{margin-top:16px;border-radius:15px;background:var(--surface);border-color:var(--line);box-shadow:0 12px 32px rgba(0,0,0,.035)}.app-body table{background:transparent}.app-body th{background:color-mix(in srgb,var(--surface-2) 65%,transparent);color:var(--muted);font-size:.7rem;letter-spacing:.09em}.app-body th,.app-body td{padding:13px 14px}.app-body tbody tr:hover{background:color-mix(in srgb,var(--accent) 4%,var(--surface))}.app-body .badge{font-weight:750;padding:4px 8px}.app-body .ticket-color-badge{box-shadow:none;border-left:3px solid var(--ticket-badge)}.app-body .notice{border-radius:11px}.app-body .empty-state{border:1px dashed var(--line);border-radius:14px;padding:28px;background:color-mix(in srgb,var(--surface-2) 45%,transparent)}

.app-body .filter-panel{border-radius:15px;background:var(--surface);box-shadow:0 10px 28px rgba(0,0,0,.04)}.app-body .filter-panel>summary{display:flex;align-items:center;justify-content:space-between;padding:15px 18px}.app-body .filter-grid{grid-template-columns:repeat(4,minmax(150px,1fr));gap:11px}.app-body .column-check{background:var(--surface-2);border-radius:10px;padding:8px 10px}.app-body .saved-view-bar{padding:12px 0}.app-body .view-chip{background:var(--surface);border-radius:9px;padding:7px 10px}.app-body .view-chip.active{background:color-mix(in srgb,var(--accent) 15%,var(--surface));color:var(--text)}

.app-body .ticket-layout{gap:18px}.app-body .ticket-sidebar{gap:14px}.app-body .ticket-message{border-radius:15px;background:var(--surface);border-color:var(--line);padding:19px}.app-body .ticket-thread{gap:12px}.app-body .reply-card{position:relative}.app-body .format-editor-head{margin-bottom:8px}.app-body .rich-toolbar{gap:4px;background:var(--surface-2);border-radius:10px;padding:6px}.app-body .rich-toolbar button{width:auto;min-width:32px;border-radius:7px;background:var(--surface);color:var(--text);padding:7px 9px}.app-body .rich-input{background:var(--surface-2);border-radius:10px}.app-body .profile-dl{gap:8px}.app-body .profile-dl dt{color:var(--muted);font-size:.75rem}.app-body .profile-dl dd{font-size:.88rem}.app-body .profile-tabs{border-bottom:1px solid var(--line);gap:6px}.app-body .profile-tabs a{padding:10px 13px;border-radius:9px 9px 0 0}.app-body .profile-tabs a.active{background:color-mix(in srgb,var(--accent) 10%,transparent)}

.settings-grid{grid-template-columns:repeat(3,minmax(0,1fr));gap:13px}.settings-card{border-radius:15px!important;background:var(--surface)!important;padding:19px!important;gap:14px!important}.settings-card:hover{border-color:color-mix(in srgb,var(--accent) 55%,var(--line))!important;transform:translateY(-2px)}.settings-icon{width:38px;height:38px;display:grid;place-items:center;border-radius:11px;background:color-mix(in srgb,var(--accent) 13%,var(--surface-2));font-size:1.05rem}.settings-card h3{font-size:1rem!important;margin:0 0 4px!important}.settings-card p{font-size:.81rem!important;line-height:1.45!important}.password-action-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px;margin-top:14px}.password-action-grid .form-card{margin-top:0!important}.password-action-grid h3{margin:2px 0 7px;font-size:1.05rem}

.security-stat-grid{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:12px;margin:18px 0}.security-stat{padding:17px;border:1px solid var(--line);border-radius:14px;background:var(--surface);display:flex;flex-direction:column;gap:6px}.security-stat span{color:var(--muted);font-size:.76rem}.security-stat strong{font-size:1.7rem;letter-spacing:-.04em}.security-filter-bar{display:grid;grid-template-columns:1.5fr .8fr .9fr .8fr .8fr;gap:10px;align-items:end;margin:18px 0;padding:16px;border:1px solid var(--line);border-radius:15px;background:var(--surface)}.security-filter-actions{display:flex;gap:7px;grid-column:1/-1}.security-table{min-width:1280px}.login-success{color:var(--success);border-color:color-mix(in srgb,var(--success) 35%,var(--line));background:color-mix(in srgb,var(--success) 9%,transparent)}.login-failed{color:var(--danger);border-color:color-mix(in srgb,var(--danger) 35%,var(--line));background:color-mix(in srgb,var(--danger) 8%,transparent)}.attempt-details summary{cursor:pointer;color:var(--accent-2);font-weight:700}.attempt-details div{margin-top:10px;max-width:420px;white-space:normal;word-break:break-word}.attempt-details code{white-space:normal;word-break:break-word}.info-callout{margin:16px 0;padding:15px 17px;border:1px solid color-mix(in srgb,var(--accent) 25%,var(--line));border-radius:13px;background:color-mix(in srgb,var(--accent) 6%,var(--surface));font-size:.86rem}.info-callout p{margin:5px 0 0;color:var(--muted)}

.form-privacy-note{font-size:.76rem;color:var(--muted);line-height:1.5;margin:0 0 12px}.auth-legal{display:flex;justify-content:center;gap:8px;color:var(--muted);font-size:.72rem;margin:18px 0 0}.auth-legal a:hover{color:var(--text)}
.legal-footer{padding-top:24px}.legal-footer .footer-row{align-items:center}.legal-page{padding:70px 0 100px;max-width:980px}.legal-page-head{max-width:760px;margin-bottom:28px}.legal-page-head h1{font-size:clamp(2.6rem,5vw,4.8rem);line-height:1;letter-spacing:-.055em;margin:0 0 15px}.legal-document{padding:30px;border:1px solid var(--line);border-radius:20px;background:var(--surface);box-shadow:var(--shadow)}.legal-document h2{font-size:1.2rem;margin:28px 0 8px}.legal-document h2:first-child{margin-top:0}.legal-document p,.legal-document li{color:var(--muted)}.legal-document a{color:var(--accent-2);text-decoration:underline}.footer-links{font-size:.78rem}.footer-business{font-size:.78rem}

[data-tooltip]{position:relative}[data-tooltip]::after{content:attr(data-tooltip);position:absolute;z-index:200;left:50%;top:calc(100% + 9px);transform:translateX(-50%) translateY(-2px);padding:6px 8px;border-radius:7px;background:#080b12;color:white;font-size:.7rem;line-height:1.25;white-space:nowrap;opacity:0;pointer-events:none;transition:.13s ease;box-shadow:0 8px 26px rgba(0,0,0,.25)}.app-sidebar [data-tooltip]::after{left:calc(100% + 8px);top:50%;transform:translateY(-50%)}[data-tooltip]:hover::after,[data-tooltip]:focus-visible::after{opacity:1;transform:translateX(-50%) translateY(0)}.app-sidebar [data-tooltip]:hover::after,.app-sidebar [data-tooltip]:focus-visible::after{transform:translateY(-50%)}
:focus-visible{outline:3px solid color-mix(in srgb,var(--accent) 55%,transparent);outline-offset:2px}.sr-only{position:absolute!important;width:1px!important;height:1px!important;padding:0!important;margin:-1px!important;overflow:hidden!important;clip:rect(0,0,0,0)!important;white-space:nowrap!important;border:0!important}

@media(max-width:1180px){.app-topbar{grid-template-columns:minmax(150px,.7fr) minmax(220px,1fr) auto}.settings-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.security-stat-grid{grid-template-columns:repeat(3,minmax(0,1fr))}.security-filter-bar{grid-template-columns:repeat(3,minmax(0,1fr))}.app-body .filter-grid{grid-template-columns:repeat(3,minmax(0,1fr))}}
@media(max-width:880px){.app-sidebar{transform:translateX(-100%);transition:.2s ease}.app-body.sidebar-open .app-sidebar{transform:translateX(0);box-shadow:30px 0 80px rgba(0,0,0,.35)}.app-main{margin-left:0}.mobile-sidebar-toggle{display:grid;position:fixed;left:14px;bottom:14px;z-index:60;width:44px;height:44px;place-items:center;border-radius:12px;border:1px solid var(--line);background:var(--surface);color:var(--text);font-size:1.2rem;box-shadow:var(--shadow)}.app-topbar{grid-template-columns:1fr auto;height:auto;min-height:62px;padding:10px 17px}.global-search{grid-column:1/-1;grid-row:2}.app-main .container{width:min(100% - 30px,1340px)}.topbar-breadcrumb{padding-left:40px}.security-stat-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.security-filter-bar{grid-template-columns:repeat(2,minmax(0,1fr))}.password-action-grid{grid-template-columns:1fr}.app-body .filter-grid,.column-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.app-footer-row{flex-direction:column;align-items:flex-start}.settings-grid{grid-template-columns:1fr}}
@media(max-width:600px){.theme-picker-v3 select{max-width:102px}.topbar-action{display:none}.security-stat-grid,.security-filter-bar,.app-body .filter-grid,.column-grid{grid-template-columns:1fr}.app-body .portal-heading,.app-body .ticket-top{align-items:flex-start;flex-direction:column}.app-body .portal-heading h1,.app-body .ticket-top h1{font-size:2.35rem}.app-content .portal-shell{padding-top:26px}.app-footer{padding-inline:17px}.footer-links{gap:9px}.legal-document{padding:20px}.security-table-wrap{margin-left:-2px;margin-right:-2px}}

/* Production v3: visual theme chooser */
.theme-choice-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:18px}.theme-choice-card{margin:0;padding:18px;border:1px solid var(--line);border-radius:18px;background:var(--surface);box-shadow:0 10px 30px color-mix(in srgb,var(--bg) 18%,transparent);transition:.16s ease}.theme-choice-card:hover{transform:translateY(-2px);border-color:color-mix(in srgb,var(--accent) 45%,var(--line))}.theme-choice-card.selected{border-color:color-mix(in srgb,var(--accent) 65%,var(--line));box-shadow:inset 0 0 0 1px color-mix(in srgb,var(--accent) 24%,transparent)}.theme-preview{height:150px;border-radius:14px;position:relative;overflow:hidden;margin-bottom:16px;border:1px solid rgba(127,139,160,.18);background:#0c1220}.theme-preview span{position:absolute;left:0;top:0;bottom:0;width:25%;background:#111a2c;border-right:1px solid rgba(255,255,255,.08)}.theme-preview i,.theme-preview b,.theme-preview em{position:absolute;display:block;border-radius:7px;background:#1d2a44}.theme-preview i{left:30%;right:7%;top:14%;height:15%}.theme-preview b{left:30%;width:28%;top:38%;height:42%}.theme-preview em{left:61%;right:7%;top:38%;height:42%}.theme-preview-midnight{background:#090f1d}.theme-preview-midnight span{background:#0d1730}.theme-preview-midnight i{background:#1a2850}.theme-preview-midnight b{background:#17233e;box-shadow:inset 3px 0 #6f63ff}.theme-preview-midnight em{background:#102a2d}.theme-preview-cloud{background:#f6f8fc}.theme-preview-cloud span{background:#fff;border-color:#dfe4ee}.theme-preview-cloud i{background:#e9edf5}.theme-preview-cloud b{background:#fff;box-shadow:0 2px 12px #d9dfeb,inset 3px 0 #5456e8}.theme-preview-cloud em{background:#fff;box-shadow:0 2px 12px #d9dfeb}.theme-preview-graphite{background:#171b22}.theme-preview-graphite span{background:#20252d}.theme-preview-graphite i{background:#2b323c}.theme-preview-graphite b{background:#252c35;box-shadow:inset 3px 0 #7d8da6}.theme-preview-graphite em{background:#232a32}.theme-preview-forest{background:#071712}.theme-preview-forest span{background:#0b221a}.theme-preview-forest i{background:#103528}.theme-preview-forest b{background:#0c2b20;box-shadow:inset 3px 0 #40c98a}.theme-preview-forest em{background:#0e271f}.theme-preview-system{background:linear-gradient(90deg,#f6f8fc 0 50%,#0b111d 50%)}.theme-preview-system span{background:linear-gradient(90deg,#fff 0 50%,#111a2c 50%)}.theme-preview-system i{background:linear-gradient(90deg,#e8edf5 0 50%,#1b2945 50%)}.theme-preview-system b,.theme-preview-system em{background:linear-gradient(90deg,#fff 0 50%,#17243b 50%)}.theme-choice-copy{display:flex;align-items:flex-end;justify-content:space-between;gap:20px}.theme-choice-copy strong{font-size:1.02rem}.theme-choice-copy p{margin:4px 0 0;color:var(--muted);font-size:.84rem;max-width:360px}.theme-choice-copy .button{flex:none}@media(max-width:760px){.theme-choice-grid{grid-template-columns:1fr}.theme-preview{height:125px}.theme-choice-copy{align-items:flex-start;flex-direction:column}}


/* Production v3.0.1 — custom theme popover (avoids native browser select styling) */
.theme-picker-v3.theme-popover{position:relative;height:36px;display:block;border:0;background:transparent;padding:0}
.theme-popover>summary{list-style:none}.theme-popover>summary::-webkit-details-marker{display:none}
.theme-popover-trigger{height:36px;min-width:132px;max-width:180px;display:flex;align-items:center;gap:8px;padding:0 10px;border:1px solid var(--line);border-radius:10px;background:var(--surface);color:var(--text);cursor:pointer;user-select:none;font-size:.8rem;font-weight:700;transition:.15s ease}
.theme-popover-trigger:hover,.theme-popover[open] .theme-popover-trigger{border-color:color-mix(in srgb,var(--accent) 52%,var(--line));background:color-mix(in srgb,var(--surface-2) 72%,var(--surface))}
.theme-popover-trigger:focus-visible{outline:3px solid color-mix(in srgb,var(--accent) 24%,transparent);outline-offset:2px}
.theme-popover-current{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.theme-popover-chevron{margin-left:auto;color:var(--muted);font-size:.9rem;transition:transform .15s ease}.theme-popover[open] .theme-popover-chevron{transform:rotate(180deg)}
.theme-popover-menu{position:absolute;right:0;top:calc(100% + 9px);z-index:120;width:238px;padding:8px;border:1px solid var(--line);border-radius:14px;background:color-mix(in srgb,var(--surface) 96%,transparent);box-shadow:0 20px 60px rgba(0,0,0,.28);backdrop-filter:blur(20px)}
.theme-menu-form{margin:0}.theme-menu-item{width:100%;display:grid;grid-template-columns:28px minmax(0,1fr) 20px;align-items:center;gap:10px;padding:9px 10px;border:0;border-radius:9px;background:transparent;color:var(--text);font:inherit;font-size:.84rem;text-align:left;cursor:pointer}
.theme-menu-item:hover,.theme-menu-item:focus-visible{background:var(--surface-2);outline:0}.theme-menu-item.active{background:color-mix(in srgb,var(--accent) 13%,var(--surface-2))}.theme-menu-label{font-weight:650}.theme-menu-check{text-align:center;color:var(--accent);font-weight:900}
.theme-menu-swatch{width:26px;height:20px;border-radius:6px;border:1px solid rgba(127,139,160,.25);box-shadow:inset 0 0 0 1px rgba(255,255,255,.04)}
.theme-menu-swatch-midnight{background:linear-gradient(135deg,#0b1120 0 48%,#6f68ff 49% 66%,#171f30 67%)}
.theme-menu-swatch-cloud{background:linear-gradient(135deg,#fff 0 48%,#5456e8 49% 66%,#edf1f7 67%)}
.theme-menu-swatch-graphite{background:linear-gradient(135deg,#181e27 0 48%,#7aa2f7 49% 66%,#2a3442 67%)}
.theme-menu-swatch-forest{background:linear-gradient(135deg,#0d2118 0 48%,#44d69d 49% 66%,#193d2d 67%)}
.theme-menu-swatch-system{background:linear-gradient(90deg,#fff 0 46%,#5456e8 46% 50%,#181e27 50% 96%,#7aa2f7 96%)}
.theme-menu-footer{display:block;margin-top:6px;padding:9px 10px 7px;border-top:1px solid var(--line);color:var(--muted);font-size:.76rem}.theme-menu-footer:hover{color:var(--text)}
@media(max-width:600px){.theme-popover-trigger{min-width:44px;max-width:44px;padding:0;justify-content:center}.theme-popover-current,.theme-popover-chevron{display:none}.theme-popover-menu{right:0;width:min(238px,calc(100vw - 30px))}}

/* Production v4 — streamlined tickets, user directory, settings sub-navigation and mailbox intake. */
.filter-panel>summary{gap:14px;user-select:none}.filter-panel>summary>span{display:flex;align-items:center;gap:9px}.filter-count{display:inline-flex;align-items:center;padding:4px 8px;border-radius:999px;background:color-mix(in srgb,var(--accent) 14%,var(--surface-2));color:color-mix(in srgb,var(--accent) 72%,var(--text));font-size:.72rem;font-weight:800}.filter-summary-meta{color:var(--muted);font-size:.78rem;font-weight:650}.details-chevron{display:inline-grid;place-items:center;width:22px;height:22px;border:1px solid var(--line);border-radius:7px;color:var(--muted);transition:transform .18s ease}.filter-panel[open] .details-chevron{transform:rotate(180deg)}

.global-search-autocomplete{position:relative}.global-search-results{position:absolute;left:0;right:0;top:calc(100% + 9px);z-index:90;max-height:380px;overflow:auto;padding:7px;border:1px solid var(--line);border-radius:14px;background:var(--surface);box-shadow:0 20px 50px rgba(0,0,0,.22)}.global-search-result{display:grid;grid-template-columns:auto minmax(0,1fr) auto;align-items:center;gap:11px;padding:10px;border-radius:10px;color:var(--text);text-decoration:none}.global-search-result:hover,.global-search-result.active{background:color-mix(in srgb,var(--accent) 10%,var(--surface-2))}.search-ticket-number{font-size:.72rem;font-weight:850;color:color-mix(in srgb,var(--accent) 78%,var(--text));padding:4px 6px;border-radius:7px;background:color-mix(in srgb,var(--accent) 10%,transparent)}.search-ticket-main{min-width:0;display:flex;flex-direction:column;gap:2px}.search-ticket-main strong,.search-ticket-main small{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.search-ticket-main strong{font-size:.84rem}.search-ticket-main small{font-size:.7rem;color:var(--muted)}.search-ticket-state{font-size:.7rem;color:var(--muted)}.global-search-empty{padding:12px;color:var(--muted);font-size:.8rem;text-align:center}

.user-directory{display:grid;gap:11px;margin-top:22px}.user-directory-card{display:grid;grid-template-columns:minmax(280px,1.2fr) minmax(430px,1.7fr) auto;align-items:center;gap:22px;padding:18px 20px;border:1px solid var(--line);border-radius:16px;background:var(--surface);box-shadow:0 10px 28px rgba(0,0,0,.035)}.user-directory-identity{display:flex;align-items:center;gap:13px;min-width:0}.user-directory-identity>div{min-width:0;display:flex;flex-direction:column;gap:3px}.user-directory-identity strong{font-size:.97rem}.user-directory-identity a{font-size:.8rem;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.user-directory-badges{display:flex;gap:6px;flex-wrap:wrap;margin-top:4px}.user-directory-meta{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:18px}.user-directory-meta>div{display:flex;flex-direction:column;gap:3px;min-width:0}.user-directory-meta span{font-size:.66rem;text-transform:uppercase;letter-spacing:.08em;color:var(--muted);font-weight:800}.user-directory-meta strong{font-size:.8rem;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.user-directory-action{justify-self:end}

.settings-subnav{display:flex;gap:6px;align-items:center;overflow:auto;margin:0 0 18px;padding:5px;border:1px solid var(--line);border-radius:13px;background:var(--surface)}.settings-subnav a{flex:0 0 auto;padding:9px 13px;border-radius:9px;color:var(--muted);font-size:.82rem;font-weight:750;text-decoration:none}.settings-subnav a:hover{color:var(--text);background:var(--surface-2)}.settings-subnav a.active{color:var(--text);background:color-mix(in srgb,var(--accent) 15%,var(--surface-2));box-shadow:inset 0 0 0 1px color-mix(in srgb,var(--accent) 35%,transparent)}.workflow-section{margin-top:0!important}.workflow-section .setting-list{display:grid;gap:10px}.workflow-section .setting-row{margin:0}

.email-intake-actions{display:grid;grid-template-columns:auto minmax(0,1fr);align-items:stretch;gap:12px;margin-top:12px}.email-intake-actions form{display:flex;align-items:stretch}.email-intake-actions form .button{height:100%}.compact-info{margin:0!important;padding:12px 14px!important}.compact-info p{margin:4px 0 0}.compact-info code{font-size:.8rem;color:var(--text)}.email-subject-cell{display:block;max-width:360px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.enquiry-attachment-list{display:flex;flex-wrap:wrap;gap:8px;margin-top:18px;padding-top:16px;border-top:1px solid var(--line)}.enquiry-attachment-list .eyebrow{width:100%;margin:0}.attachment-pill{display:inline-flex;align-items:center;gap:6px;padding:7px 9px;border:1px solid var(--line);border-radius:9px;background:var(--surface-2);font-size:.78rem;color:var(--text);text-decoration:none}.attachment-pill:hover{border-color:color-mix(in srgb,var(--accent) 55%,var(--line))}

@media(max-width:1100px){.user-directory-card{grid-template-columns:1fr auto}.user-directory-meta{grid-column:1/-1;grid-row:2}.user-directory-action{grid-column:2;grid-row:1}}
@media(max-width:760px){.user-directory-card{grid-template-columns:1fr}.user-directory-action{grid-column:1;grid-row:auto;justify-self:start}.user-directory-meta{grid-template-columns:1fr 1fr}.email-intake-actions{grid-template-columns:1fr}.global-search-result{grid-template-columns:auto minmax(0,1fr)}.search-ticket-state{display:none}}

/* Production v5 — Ekreon brand theme, analytics and signature tooling */
body.theme-ekreon{--bg:#050a13;--surface:#0b1422;--surface-2:#101d31;--surface-3:#172944;--text:#f7faff;--muted:#93a6c0;--line:rgba(70,137,238,.18);--accent:#2e7df6;--accent-2:#53a6ff;--danger:#ff5f73;--warning:#f2aa32;--success:#31d49a;--sidebar:#06101f;--topbar:rgba(5,10,19,.91);--shadow:0 24px 80px rgba(0,39,94,.28)}
body.theme-ekreon:before{opacity:.95;background:radial-gradient(circle at 82% 5%,rgba(36,112,232,.24),transparent 30%),radial-gradient(circle at 24% 18%,rgba(20,78,165,.13),transparent 34%),linear-gradient(145deg,rgba(6,16,31,.2),transparent 55%)}

.brand-image-link{display:inline-flex;align-items:center;text-decoration:none;color:var(--text)}
.brand-logo-mark{width:36px;height:36px;object-fit:contain;display:block;flex:none}
.brand-wordmark{display:inline-flex;align-items:baseline;gap:5px;font-size:1rem;white-space:nowrap;letter-spacing:-.03em}.brand-wordmark strong{font-weight:800}.brand-logo-full{display:block;width:min(230px,62vw);height:auto;object-fit:contain}
.app-brand.brand-image-link{gap:11px}.app-brand .brand-logo-mark{width:35px;height:35px}.app-brand .brand-wordmark{font-size:.98rem}
.auth-shell>.brand-image-link,.public-body .nav>.brand-image-link{display:inline-flex}.auth-shell .brand-logo-full{width:min(235px,72vw)}.public-body .brand-logo-full{width:215px}
@media(max-width:700px){.public-body .brand-logo-full{width:175px}.app-brand .brand-wordmark{font-size:.9rem}}

.theme-preview-ekreon{background:linear-gradient(145deg,#050a13,#071a33 62%,#0d2c58)}.theme-preview-ekreon span{background:#06101f}.theme-preview-ekreon i{background:linear-gradient(90deg,#112746,#164f9d)}.theme-preview-ekreon b{background:#0b1b30;box-shadow:inset 3px 0 #2e7df6}.theme-preview-ekreon em{background:#0c2038;box-shadow:inset 0 0 0 1px rgba(83,166,255,.12)}
.theme-menu-swatch-ekreon{background:linear-gradient(135deg,#05101e 0 45%,#2e7df6 46% 69%,#12325b 70%)}

.badge-ticket-source{border:1px solid var(--line);background:var(--surface-2);color:var(--muted)}.badge-ticket-source-portal{color:#7fb5ff;border-color:rgba(66,137,238,.35);background:rgba(46,125,246,.09)}.badge-ticket-source-admin{color:#c7b7ff;border-color:rgba(144,112,255,.34);background:rgba(122,88,255,.09)}.badge-ticket-source-email{color:#6ee7c2;border-color:rgba(49,212,154,.34);background:rgba(49,212,154,.08)}
.history-item-meta{display:flex;gap:10px;align-items:center;flex-wrap:wrap;margin-top:5px}.history-source{display:inline-flex;padding:3px 7px;border:1px solid var(--line);border-radius:999px;color:var(--muted);font-size:.7rem}

.dashboard-shell{max-width:1500px}.dashboard-heading{align-items:flex-end}.analytics-stat-grid{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:12px;margin:20px 0}.analytics-stat-card{position:relative;display:flex;flex-direction:column;gap:4px;min-height:128px;padding:17px;border:1px solid var(--line);border-radius:16px;background:linear-gradient(145deg,var(--surface),color-mix(in srgb,var(--surface-2) 66%,var(--surface)));box-shadow:0 12px 32px rgba(0,0,0,.08);transition:.16s ease}.analytics-stat-card:hover{transform:translateY(-2px);border-color:color-mix(in srgb,var(--accent) 50%,var(--line))}.analytics-stat-icon{width:31px;height:31px;display:grid;place-items:center;border-radius:9px;background:color-mix(in srgb,var(--accent) 15%,var(--surface-2));color:var(--accent-2);font-weight:800}.analytics-stat-card>span:not(.analytics-stat-icon){font-size:.76rem;color:var(--muted);margin-top:5px}.analytics-stat-card>strong{font-size:1.8rem;letter-spacing:-.04em;line-height:1.05}.analytics-stat-card>small{color:var(--muted);font-size:.69rem}.analytics-stat-warning{border-color:color-mix(in srgb,var(--warning) 28%,var(--line))}.analytics-stat-danger{border-color:color-mix(in srgb,var(--danger) 28%,var(--line))}
.analytics-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px;margin:14px 0}.analytics-grid-main{grid-template-columns:minmax(0,1.65fr) minmax(300px,.75fr)}.analytics-panel{padding:20px;border:1px solid var(--line);border-radius:17px;background:var(--surface);min-height:280px}.analytics-panel-head{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;margin-bottom:18px}.analytics-panel h2{font-size:1.15rem;margin:3px 0 0}.analytics-legend{display:flex;gap:13px;color:var(--muted);font-size:.72rem}.analytics-legend span{display:flex;align-items:center;gap:5px}.analytics-legend i{display:block;width:9px;height:9px;border-radius:3px}.legend-created{background:var(--accent)}.legend-closed{background:color-mix(in srgb,var(--accent-2) 58%,white)}
.volume-chart{height:190px;display:grid;grid-template-columns:repeat(7,1fr);gap:12px;align-items:end;padding-top:8px;border-bottom:1px solid var(--line)}.volume-day{height:100%;display:flex;flex-direction:column;justify-content:flex-end;gap:8px;text-align:center}.volume-bars{height:150px;display:flex;align-items:flex-end;justify-content:center;gap:5px}.volume-bars i,.volume-bars b{display:block;width:min(18px,36%);min-height:4px;border-radius:5px 5px 2px 2px}.volume-bars i{background:linear-gradient(180deg,#4295ff,var(--accent))}.volume-bars b{background:linear-gradient(180deg,#8dc8ff,#6ba8ea)}.volume-day small{color:var(--muted);font-size:.68rem}
.sla-analytics{display:grid;grid-template-columns:150px 1fr;align-items:center;gap:20px;padding:10px 0}.sla-donut{--sla-pct:100;width:142px;height:142px;border-radius:50%;display:grid;place-items:center;background:conic-gradient(var(--accent) calc(var(--sla-pct)*1%),color-mix(in srgb,var(--surface-3) 72%,var(--line)) 0);position:relative}.sla-donut:after{content:"";position:absolute;inset:19px;border-radius:50%;background:var(--surface)}.sla-donut>div{position:relative;z-index:1;text-align:center;display:flex;flex-direction:column}.sla-donut strong{font-size:1.65rem}.sla-donut span{font-size:.72rem;color:var(--muted)}.sla-legend{display:flex;flex-direction:column;gap:10px}.sla-legend>a,.sla-legend>span{display:grid;grid-template-columns:12px 34px 1fr;align-items:center;gap:6px;color:var(--muted);font-size:.78rem}.sla-legend strong{color:var(--text)}.sla-dot{width:9px;height:9px;border-radius:50%}.sla-good{background:var(--success)}.sla-paused-dot{background:var(--warning)}.sla-bad{background:var(--danger)}.sla-none-dot{background:var(--muted)}
.priority-analytics{display:flex;flex-direction:column;gap:12px}.priority-analytics-row{display:grid;grid-template-columns:minmax(90px,130px) 1fr 35px;gap:10px;align-items:center}.priority-bar{height:8px;border-radius:999px;background:var(--surface-2);overflow:hidden}.priority-bar i{display:block;height:100%;min-width:3px;border-radius:999px;background:var(--priority-color,var(--accent))}.priority-analytics-row>strong{text-align:right}.workload-list{display:flex;flex-direction:column;gap:8px}.workload-row{display:grid;grid-template-columns:34px 1fr 34px;gap:10px;align-items:center;padding:9px 10px;border-radius:11px;border:1px solid transparent}.workload-row:hover{background:var(--surface-2);border-color:var(--line)}.workload-row>span:nth-child(2){display:flex;flex-direction:column}.workload-row small{color:var(--muted);font-size:.68rem}.workload-row>b{text-align:right}.avatar-tiny{width:30px;height:30px;font-size:.72rem}
.priority-ticket-list{display:flex;flex-direction:column;gap:7px}.priority-ticket-row{display:grid;grid-template-columns:110px 1fr 120px;align-items:center;gap:12px;padding:11px 12px;border:1px solid var(--line);border-radius:12px}.priority-ticket-row:hover{background:var(--surface-2);border-color:color-mix(in srgb,var(--accent) 35%,var(--line))}.priority-ticket-row>span:nth-child(2){display:flex;flex-direction:column}.priority-ticket-row small{color:var(--muted);font-size:.72rem;margin-top:2px}.priority-ticket-row>span:last-child{text-align:right}

.signature-preview{padding:12px 0}.signature-preview img,.formatted-content .signature-preview img{display:block;max-width:min(100%,520px);height:auto;margin:8px 0;border-radius:4px}.signature-live-preview{margin-top:16px;padding:18px;border:1px dashed var(--line);border-radius:14px;background:var(--surface-2)}.signature-upload-form{display:flex;align-items:end;gap:12px;flex-wrap:wrap}.signature-upload-form .field{flex:1;min-width:240px}.signature-image-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;margin-top:14px}.signature-image-card{display:grid;grid-template-columns:92px 1fr auto;gap:12px;align-items:center;padding:12px;border:1px solid var(--line);border-radius:14px;background:var(--surface)}.signature-image-preview{width:92px;height:68px;display:grid;place-items:center;border-radius:10px;background:var(--surface-2);overflow:hidden}.signature-image-preview img{max-width:100%;max-height:100%;object-fit:contain}.signature-image-card>div:nth-child(2){min-width:0;display:flex;flex-direction:column}.signature-image-card>div:nth-child(2) strong{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.signature-image-card small{color:var(--muted)}.signature-image-actions{display:flex;gap:6px;align-items:center}.signature-image-actions form{margin:0}

@media(max-width:1250px){.analytics-stat-grid{grid-template-columns:repeat(3,minmax(0,1fr))}.analytics-grid-main{grid-template-columns:1fr 1fr}}
@media(max-width:900px){.analytics-grid,.analytics-grid-main{grid-template-columns:1fr}.analytics-stat-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.signature-image-grid{grid-template-columns:1fr}}
@media(max-width:620px){.analytics-stat-grid{grid-template-columns:1fr 1fr}.analytics-stat-card{min-height:112px}.sla-analytics{grid-template-columns:1fr;justify-items:center}.priority-ticket-row{grid-template-columns:1fr}.priority-ticket-row>span:last-child{text-align:left}.signature-image-card{grid-template-columns:72px 1fr}.signature-image-preview{width:72px}.signature-image-actions{grid-column:1/-1}.volume-chart{gap:5px}.volume-bars{gap:2px}}

/* Production v5.0.2 — signature HTML editor capacity and email-signature rendering */
.format-editor-meta{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;flex-wrap:wrap}.format-editor-meta>[data-format-count]{margin-left:auto;white-space:nowrap}
.format-editor[data-allow-images="1"] textarea[data-format-source]{min-height:380px;resize:vertical;font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,"Liberation Mono",monospace;font-size:.82rem;line-height:1.5;tab-size:2}
.format-editor[data-allow-images="1"] .rich-input{min-height:300px}
.signature-preview table,.formatted-content table{max-width:100%;border-collapse:collapse}.signature-preview td,.signature-preview th,.formatted-content td,.formatted-content th{vertical-align:top}.signature-preview img,.formatted-content img{max-width:100%;height:auto}
@media(max-width:700px){.format-editor[data-allow-images="1"] textarea[data-format-source]{min-height:300px}.format-editor-meta>[data-format-count]{margin-left:0}}


/* Production v5.0.3 — isolate email-signature HTML from the application theme */
.signature-live-preview .signature-preview-html,
.formatted-content .signature-preview-html{display:block!important;gap:initial!important;border-left:0!important;background:#fff!important;color:#111!important;padding:22px!important;border-radius:10px!important;overflow-x:auto;max-width:100%;box-sizing:border-box}
.signature-live-preview .signature-preview-html span,
.formatted-content .signature-preview-html span{font-size:inherit;color:inherit}
.signature-live-preview .signature-preview-html img,
.formatted-content .signature-preview-html img{display:inline-block!important;max-width:100%;height:auto;margin:0!important;border-radius:0!important;vertical-align:middle}
.signature-live-preview .signature-preview-html table,
.formatted-content .signature-preview-html table{border-collapse:separate;max-width:100%}
.signature-live-preview .signature-preview-html a,
.formatted-content .signature-preview-html a{color:inherit}
.signature-preview-plain{display:block}
@media(max-width:700px){.signature-live-preview .signature-preview-html,.formatted-content .signature-preview-html{padding:14px!important}}

/* Production v5.0.4 — signature preview normalization/canvas */
.signature-live-preview{overflow:hidden}
.signature-live-preview>.signature-preview-html{background:#fff!important;color:#111!important;border:1px solid #d8dee8!important;padding:22px!important;border-radius:10px!important;overflow:auto!important;max-width:100%!important;box-sizing:border-box!important}
.signature-live-preview>.signature-preview-html table{border-collapse:separate!important;max-width:none}
.signature-live-preview>.signature-preview-html img{display:inline-block!important;margin:0!important;border-radius:0!important;vertical-align:middle!important}
.signature-html-note{margin-top:14px}

/* Production v5.0.5 — render HTML signatures consistently inside ticket history */
.ticket-message .signature-preview-html,
.staff-message-content .signature-preview-html{
  display:block!important;
  flex:none!important;
  gap:initial!important;
  width:fit-content;
  max-width:100%!important;
  min-width:0;
  margin:14px 0 0!important;
  padding:20px!important;
  border:1px solid #d8dee8!important;
  border-left:1px solid #d8dee8!important;
  border-radius:10px!important;
  background:#fff!important;
  color:#111!important;
  overflow-x:auto!important;
  box-sizing:border-box!important;
  color-scheme:light;
}
.ticket-message .signature-preview-html table,
.staff-message-content .signature-preview-html table{
  border-collapse:separate!important;
  background:transparent!important;
}
.ticket-message .signature-preview-html img,
.staff-message-content .signature-preview-html img{
  display:inline-block!important;
  margin:0!important;
  border-radius:0!important;
  vertical-align:middle!important;
}
.ticket-message .signature-preview-html span,
.staff-message-content .signature-preview-html span{
  font-size:inherit;
}
.ticket-message .signature-preview-html a,
.staff-message-content .signature-preview-html a{
  text-decoration:inherit;
}
.signature-live-preview>.signature-preview-html{
  width:fit-content;
  max-width:100%!important;
}
@media(max-width:700px){
  .ticket-message .signature-preview-html,
  .staff-message-content .signature-preview-html{padding:14px!important}
}

/* v5.0.5 compatibility: every staff signature wrapper gets the isolated email canvas,
   including replies saved by v5.0.0-v5.0.2 before signature-preview-html existed. */
.staff-message-content .signature-preview{
  display:block!important;
  flex:none!important;
  gap:initial!important;
  width:fit-content;
  max-width:100%!important;
  min-width:0;
  margin:14px 0 0!important;
  padding:20px!important;
  border:1px solid #d8dee8!important;
  border-radius:10px!important;
  background:#fff!important;
  color:#111!important;
  overflow-x:auto!important;
  box-sizing:border-box!important;
  color-scheme:light;
}
.staff-message-content .signature-preview img{display:inline-block!important;margin:0!important;border-radius:0!important;vertical-align:middle!important}
.staff-message-content .signature-preview table{border-collapse:separate!important;background:transparent!important}
.staff-message-content .signature-preview span{font-size:inherit}

/* Production v5.0.6 — respect native email-signature dimensions and transparency.
   Signature markup must not inherit the portal's full-width/min-width data-table rules. */
.signature-live-preview>.signature-preview-html,
.ticket-message .signature-preview-html,
.staff-message-content .signature-preview-html,
.staff-message-content .signature-preview{
  display:block!important;
  flex:none!important;
  gap:initial!important;
  width:fit-content!important;
  max-width:100%!important;
  min-width:0!important;
  margin:14px 0 0!important;
  padding:0!important;
  border:0!important;
  border-left:0!important;
  border-radius:0!important;
  background:transparent!important;
  color:inherit!important;
  overflow-x:auto!important;
  box-sizing:border-box!important;
  color-scheme:normal!important;
}
.signature-live-preview>.signature-preview-html table,
.ticket-message .signature-preview-html table,
.staff-message-content .signature-preview-html table,
.staff-message-content .signature-preview table{
  width:auto;
  min-width:0!important;
  max-width:none!important;
  margin:0!important;
  border-collapse:separate!important;
  background:transparent!important;
}
.signature-live-preview>.signature-preview-html td,
.signature-live-preview>.signature-preview-html th,
.ticket-message .signature-preview-html td,
.ticket-message .signature-preview-html th,
.staff-message-content .signature-preview-html td,
.staff-message-content .signature-preview-html th,
.staff-message-content .signature-preview td,
.staff-message-content .signature-preview th{
  padding:0;
  border:0;
  background:transparent;
  text-transform:none;
  letter-spacing:normal;
}
.signature-live-preview>.signature-preview-html img,
.ticket-message .signature-preview-html img,
.staff-message-content .signature-preview-html img,
.staff-message-content .signature-preview img{
  display:inline-block!important;
  max-width:none;
  height:auto;
  margin:0!important;
  border-radius:0!important;
  vertical-align:middle!important;
}
@media(max-width:560px){
  .signature-live-preview>.signature-preview-html,
  .ticket-message .signature-preview-html,
  .staff-message-content .signature-preview-html,
  .staff-message-content .signature-preview{max-width:100%!important;overflow-x:auto!important}
}

/* Production v5.0.7 — theme-aware portal rendering for HTML signatures.
   Outbound/saved HTML is unchanged; only the portal preview adapts for dark themes. */
body.theme-ekreon .signature-preview-html,
body.theme-midnight .signature-preview-html,
body.theme-graphite .signature-preview-html,
body.theme-forest .signature-preview-html{
  background:#24272c!important;
  color:#f3f6fa!important;
  padding:16px!important;
  border-radius:10px!important;
  color-scheme:dark!important;
}
body.theme-ekreon .signature-preview-html [style*="#000" i],
body.theme-midnight .signature-preview-html [style*="#000" i],
body.theme-graphite .signature-preview-html [style*="#000" i],
body.theme-forest .signature-preview-html [style*="#000" i],
body.theme-ekreon .signature-preview-html [style*="color: black" i],
body.theme-midnight .signature-preview-html [style*="color: black" i],
body.theme-graphite .signature-preview-html [style*="color: black" i],
body.theme-forest .signature-preview-html [style*="color: black" i],
body.theme-ekreon .signature-preview-html [style*="color:black" i],
body.theme-midnight .signature-preview-html [style*="color:black" i],
body.theme-graphite .signature-preview-html [style*="color:black" i],
body.theme-forest .signature-preview-html [style*="color:black" i]{
  color:#f3f6fa!important;
}
body.theme-ekreon .signature-preview-html a,
body.theme-ekreon .signature-preview-html a *,
body.theme-midnight .signature-preview-html a,
body.theme-midnight .signature-preview-html a *,
body.theme-graphite .signature-preview-html a,
body.theme-graphite .signature-preview-html a *,
body.theme-forest .signature-preview-html a,
body.theme-forest .signature-preview-html a *{
  color:#58adff!important;
}
body.theme-ekreon .signature-preview-html [style*="border" i],
body.theme-midnight .signature-preview-html [style*="border" i],
body.theme-graphite .signature-preview-html [style*="border" i],
body.theme-forest .signature-preview-html [style*="border" i]{
  border-color:#555d67!important;
}
@media (prefers-color-scheme:dark){
  body.theme-system .signature-preview-html{
    background:#24272c!important;
    color:#f3f6fa!important;
    padding:16px!important;
    border-radius:10px!important;
    color-scheme:dark!important;
  }
  body.theme-system .signature-preview-html [style*="#000" i],
  body.theme-system .signature-preview-html [style*="color: black" i],
  body.theme-system .signature-preview-html [style*="color:black" i]{color:#f3f6fa!important}
  body.theme-system .signature-preview-html a,
  body.theme-system .signature-preview-html a *{color:#58adff!important}
  body.theme-system .signature-preview-html [style*="border" i]{border-color:#555d67!important}
}

/* Production v5.0.8 — compact collapsible ticket conversation threads */
.ticket-thread-toolbar{display:flex;align-items:center;justify-content:space-between;gap:16px;margin:0 0 10px;padding:0 2px}
.ticket-thread-toolbar>div:first-child{display:flex;align-items:baseline;gap:9px}.ticket-thread-toolbar strong{font-size:.92rem}.ticket-thread-toolbar>div:first-child span{color:var(--muted);font-size:.76rem}.ticket-thread-actions{display:flex;align-items:center;gap:7px}.ticket-thread-actions .button{padding:7px 10px;font-size:.72rem}
.ticket-thread .ticket-thread-item{padding:0!important;overflow:hidden;border-radius:15px!important;background:var(--surface)!important}
.ticket-message-summary{display:grid;grid-template-columns:36px minmax(0,1fr) auto;align-items:center;gap:12px;padding:14px 16px;cursor:pointer;list-style:none;user-select:none;transition:background .15s ease}
.ticket-message-summary::-webkit-details-marker{display:none}.ticket-message-summary::marker{display:none;content:""}
.ticket-message-summary:hover{background:color-mix(in srgb,var(--accent) 5%,var(--surface-2))}
.ticket-thread-item[open]>.ticket-message-summary{background:color-mix(in srgb,var(--accent) 4%,var(--surface-2));border-bottom:1px solid var(--line)}
.thread-avatar{width:34px;height:34px;border-radius:10px;display:grid;place-items:center;background:color-mix(in srgb,var(--accent) 13%,var(--surface-2));border:1px solid color-mix(in srgb,var(--accent) 20%,var(--line));font-size:.72rem;font-weight:850;color:var(--text)}
.thread-summary-main{display:flex;min-width:0;flex-direction:column;gap:3px}.thread-author-row{display:flex;align-items:center;gap:7px;min-width:0}.thread-author-row strong{font-size:.86rem;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.thread-role,.thread-kind{display:inline-flex;align-items:center;border:1px solid var(--line);border-radius:999px;padding:2px 6px;color:var(--muted);font-size:.62rem;line-height:1.3;white-space:nowrap}.thread-kind{color:var(--accent);border-color:color-mix(in srgb,var(--accent) 25%,var(--line));background:color-mix(in srgb,var(--accent) 7%,transparent)}
.thread-excerpt{display:block;color:var(--muted);font-size:.78rem;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:100%}.ticket-thread-item[open] .thread-excerpt{display:none}
.thread-summary-meta{display:flex;align-items:center;justify-content:flex-end;gap:9px;color:var(--muted);font-size:.74rem;white-space:nowrap}.thread-attachment-count{display:inline-flex;align-items:center;gap:3px}.thread-chevron{display:grid;place-items:center;width:24px;height:24px;border-radius:7px;color:var(--muted);font-size:.9rem;transition:transform .16s ease,background .16s ease}.ticket-message-summary:hover .thread-chevron{background:var(--surface)}.ticket-thread-item[open] .thread-chevron{transform:rotate(180deg)}
.ticket-message-body{padding:17px 18px 19px 62px;min-width:0}.ticket-message-body>.formatted-content:first-child{margin-top:0}.ticket-message-body .attachment-list{margin-top:14px}
@media(max-width:720px){.ticket-thread-toolbar{align-items:flex-start;flex-direction:column}.ticket-message-summary{grid-template-columns:34px minmax(0,1fr);padding:13px}.thread-summary-meta{grid-column:2;justify-content:flex-start;margin-top:1px}.thread-chevron{position:absolute;right:13px}.ticket-message-summary{position:relative;padding-right:44px}.ticket-message-body{padding:15px 14px 17px}.thread-kind{display:none}}

/* Production v5.0.9 — unified editable ticket properties sidebar */
.ticket-properties-card{padding:20px}.ticket-properties-card>.eyebrow{margin-bottom:16px}.ticket-properties-form{display:grid;gap:13px}.ticket-properties-form .field{margin:0}.ticket-properties-form .field label{display:flex;align-items:center;gap:6px;margin-bottom:7px}.ticket-properties-form select,.ticket-properties-form input,.ticket-properties-form textarea{width:100%;min-width:0}.ticket-properties-form textarea{min-height:96px;resize:vertical}.ticket-properties-save{width:100%;margin-top:3px}.ticket-audit-field{opacity:.88}.ticket-audit-field select{cursor:not-allowed}.ticket-custom-properties{display:grid;gap:13px;padding-top:2px}.ticket-custom-properties>.field{grid-column:auto!important}.ticket-properties-card .profile-dl{margin-top:6px}

/* Production v5.1.0 — profile photos, workflow rules, maintenance and refined ticket colours */
.avatar-photo{padding:0;overflow:hidden;background:var(--surface-2)}
.avatar-photo img{display:block;width:100%;height:100%;object-fit:cover}
.avatar-profile-preview{width:76px;height:76px;font-size:1.35rem;flex:0 0 auto}
.avatar-profile-admin{width:64px;height:64px;font-size:1.2rem;flex:0 0 auto}
.avatar-profile-heading{width:70px;height:70px;font-size:1.25rem;flex:0 0 auto}
.profile-heading-with-avatar,.profile-card-avatar-row{display:flex;align-items:center;gap:16px}
.profile-card-avatar-row{margin-bottom:20px;padding-bottom:18px;border-bottom:1px solid var(--line)}
.profile-card-avatar-row .eyebrow{margin-bottom:4px}
.profile-photo-settings{margin-top:0!important}.profile-photo-settings .section-row{align-items:center}.profile-photo-actions{display:flex;gap:12px;align-items:flex-end;flex-wrap:wrap}.profile-photo-actions form:first-child{display:flex;gap:10px;align-items:flex-end;flex:1;min-width:300px}.profile-photo-actions .field{margin:0;flex:1}

/* Colour is now a contained pill/dot rather than an accent stripe sticking out of the badge. */
.ticket-color-badge,.app-body .ticket-color-badge{position:relative;border:1px solid color-mix(in srgb,var(--ticket-badge) 48%,var(--line));border-left:1px solid color-mix(in srgb,var(--ticket-badge) 48%,var(--line));background:color-mix(in srgb,var(--ticket-badge) 13%,var(--surface));box-shadow:none!important;color:var(--text);display:inline-flex;align-items:center;gap:6px}
.ticket-color-badge::before{content:"";width:7px;height:7px;border-radius:999px;background:var(--ticket-badge);box-shadow:0 0 0 2px color-mix(in srgb,var(--ticket-badge) 16%,transparent);flex:0 0 auto}
.workflow-colour-list{gap:9px}.workflow-colour-row{display:grid!important;grid-template-columns:18px minmax(200px,1fr) auto auto auto;align-items:center!important;gap:12px!important;padding:13px 14px!important}.workflow-colour-dot{width:11px;height:11px;border-radius:999px;background:var(--workflow-colour);box-shadow:0 0 0 4px color-mix(in srgb,var(--workflow-colour) 12%,transparent)}.workflow-colour-row .setting-edit-main{min-width:0}.workflow-colour-row .setting-edit-main>input{width:100%}.colour-picker-compact{display:grid;place-items:center;width:38px;height:38px;border:1px solid var(--line);border-radius:10px;background:var(--surface-2);cursor:pointer;overflow:hidden}.colour-picker-compact input[type=color]{width:46px;height:46px;border:0;padding:0;background:transparent;cursor:pointer}.system-status-row{grid-template-columns:18px minmax(200px,1fr) auto!important;background:color-mix(in srgb,var(--surface-2) 75%,var(--surface))}.inline-add-colour-clean{display:grid;grid-template-columns:minmax(180px,1fr) 42px auto;gap:9px;align-items:center;margin-top:14px}.inline-add-colour-clean>input{background:var(--surface-2);color:var(--text);border:1px solid var(--line);border-radius:10px;padding:11px 12px;font:inherit}

.workflow-rules-list{display:grid;gap:14px}.workflow-rule-card{margin:0!important}.workflow-rule-new{margin-top:18px!important;border-style:dashed!important}.workflow-rule-block{padding-top:15px;margin-top:14px;border-top:1px solid var(--line)}.workflow-rule-block>p{margin:3px 0 10px;font-size:.78rem}.workflow-rule-checks{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px;margin-top:9px}.rule-check{display:flex;align-items:center;gap:9px;min-height:42px;padding:9px 11px;border:1px solid var(--line);border-radius:10px;background:var(--surface-2);font-size:.82rem}.rule-check input{flex:0 0 auto}.rule-check .badge{margin:0}

.force-close-panel{margin-top:16px;border-top:1px solid var(--line);padding-top:14px}.force-close-panel>summary{cursor:pointer;color:var(--danger);font-weight:800;font-size:.82rem;list-style:none}.force-close-panel>summary::-webkit-details-marker{display:none}.force-close-panel>summary::before{content:"!";display:inline-grid;place-items:center;width:20px;height:20px;margin-right:7px;border-radius:50%;background:color-mix(in srgb,var(--danger) 14%,transparent);border:1px solid color-mix(in srgb,var(--danger) 34%,transparent)}.force-close-panel form{display:grid;gap:10px;margin-top:12px;padding:13px;border:1px solid color-mix(in srgb,var(--danger) 28%,var(--line));border-radius:12px;background:color-mix(in srgb,var(--danger) 5%,var(--surface-2))}.force-close-panel textarea{min-height:82px}.force-close-state{display:flex;flex-direction:column;gap:4px;margin-top:15px;padding:12px;border:1px solid color-mix(in srgb,#64748b 40%,var(--line));border-radius:11px;background:color-mix(in srgb,#64748b 8%,var(--surface-2));font-size:.78rem}.force-close-state span{color:var(--muted)}

.filter-save-view{display:flex;justify-content:space-between;gap:18px;align-items:center;margin-top:18px;padding-top:18px;border-top:1px solid var(--line)}.filter-save-view p{margin:3px 0 0;font-size:.78rem}.filter-save-view .saved-view-form{justify-content:flex-end}.filter-save-view .saved-view-form input[name=name]{min-width:190px}

.maintenance-admin-banner{display:flex;align-items:center;gap:12px;padding:10px 22px;border-bottom:1px solid color-mix(in srgb,var(--warning) 35%,var(--line));background:color-mix(in srgb,var(--warning) 10%,var(--surface));font-size:.78rem}.maintenance-admin-banner span{color:var(--muted)}.maintenance-admin-banner a{margin-left:auto;color:var(--text);font-weight:750}
.maintenance-body{min-height:100vh;background:radial-gradient(circle at 75% 0,color-mix(in srgb,var(--accent) 15%,transparent),transparent 38%),var(--bg);color:var(--text)}.maintenance-shell{width:min(720px,calc(100% - 34px));margin:0 auto;padding:64px 0}.maintenance-brand{display:inline-flex;margin-bottom:34px}.maintenance-card{padding:38px;border:1px solid var(--line);border-radius:24px;background:color-mix(in srgb,var(--surface) 92%,transparent);box-shadow:0 28px 80px rgba(0,0,0,.22)}.maintenance-card h1{font-size:clamp(2.4rem,7vw,4.6rem);letter-spacing:-.055em;line-height:.98;margin:10px 0 20px}.maintenance-card>p{color:var(--muted);font-size:1rem;line-height:1.65}.maintenance-icon{display:grid;place-items:center;width:50px;height:50px;border:1px solid color-mix(in srgb,var(--accent) 40%,var(--line));border-radius:15px;background:color-mix(in srgb,var(--accent) 12%,var(--surface));font-size:1.3rem}.maintenance-meta{display:inline-flex;flex-direction:column;gap:3px;margin-top:15px;padding:11px 14px;border:1px solid var(--line);border-radius:11px;background:var(--surface-2)}.maintenance-meta span{font-size:.7rem;color:var(--muted);text-transform:uppercase;letter-spacing:.08em}.maintenance-contact{margin-top:20px!important}.maintenance-contact a{color:var(--accent)}.maintenance-actions{margin-top:22px}.maintenance-settings-grid{display:grid;grid-template-columns:minmax(0,1.25fr) minmax(300px,.75fr);gap:18px;align-items:start}.maintenance-options{display:grid;gap:9px}.maintenance-preview{border:1px solid var(--line);border-radius:16px;background:var(--bg);overflow:hidden;padding:20px;position:sticky;top:82px}.maintenance-preview-brand{margin-bottom:20px;transform:scale(.82);transform-origin:left center}.maintenance-preview-card{padding:22px;border:1px solid var(--line);border-radius:15px;background:var(--surface)}.maintenance-preview-card h3{font-size:1.5rem;margin:7px 0 10px}.maintenance-preview-card p{color:var(--muted);font-size:.85rem;line-height:1.5}.maintenance-preview-card small{color:var(--muted)}

@media(max-width:900px){.workflow-colour-row{grid-template-columns:18px minmax(0,1fr) auto}.workflow-colour-row>.confirm-line,.workflow-colour-row>.setting-actions{grid-column:2/-1}.workflow-colour-row>.setting-actions{justify-content:flex-start}.maintenance-settings-grid{grid-template-columns:1fr}.maintenance-preview{position:static}.filter-save-view{align-items:flex-start;flex-direction:column}.filter-save-view .saved-view-form{width:100%;justify-content:flex-start}}
@media(max-width:650px){.workflow-rule-checks{grid-template-columns:1fr}.inline-add-colour-clean{grid-template-columns:1fr 42px}.inline-add-colour-clean .button{grid-column:1/-1}.profile-photo-actions,.profile-photo-actions form:first-child{align-items:stretch;flex-direction:column}.profile-heading-with-avatar{align-items:flex-start}.maintenance-admin-banner{align-items:flex-start;flex-direction:column}.maintenance-admin-banner a{margin-left:0}.maintenance-shell{padding-top:34px}.maintenance-card{padding:26px}}